Endoscopy Booking Clerk

The Methodist Church in Britain; St Asaph; On-site; GBP 14,000 - 19,000; Part time

Job summary

Glan Clwyd Hospital in Wales is seeking an Endoscopy Booking Clerk to join the Endoscopy team. The role provides clerical support to endoscopy staff, working with nurses, doctors and managers, and handling patients and external agencies.

It is a part-time role at 15 hours per week, with interruptions common in a busy hospital environment. Key responsibilities include providing clerical duties, data capture, and maintaining high standards of patient service.

Qualifications

• GCSE Maths and English at grade A–C.
• NVQ Level 3 or equivalent knowledge and experience.
• IT qualification or proven experience using Microsoft Office packages.

Responsibilities

• Provide clerical duties for the endoscopy service.
• Work alongside nursing staff, doctors, managers and internal and external colleagues.
• Deal with members of the public, patients and external agencies.
• Capture data accurately with close attention to detail.
• Demonstrate and embed the Health Board's Values and Behaviour Statements.

Skills

Communication

Customer service

Data entry

IT skills

Team player

Problem solving

Education

GCSE Maths and English A-C

NVQ Level 3

Tools

Microsoft Office

WPAS PAS system

ECDL

Job description

Endoscopy Booking Clerk in the Endoscopy team at Glan Clwyd Hospital, part of Betsi Cadwaladr University Health Board. The role provides clerical support to endoscopy staff, working alongside nurses, doctors and managers and dealing with patients and external agencies. At 15 hours, it is part-time, with constant interruptions from patients and staff. Level 3 Welsh is listed as essential in the person specification, though the main duties describe Welsh as desirable.

What the job involves

• Provide clerical duties for the endoscopy service
• Work alongside nursing staff, doctors, managers and internal and external colleagues
• Deal with members of the public, patients and external agencies
• Solve problems on your own initiative as they arise
• Capture data accurately, with close attention to detail
• Demonstrate and embed the Health Board's Values and Behaviour Statements

What’s required

Qualifications

• GCSE Maths and English at grade A to C
• NVQ Level 3 or equivalent knowledge and experience
• IT qualification or proven experience using Microsoft Office packages

Experience

• Experience of working in a hospital
• Experience of dealing with the general public
• Experience in an administrative role
• Ability to work as part of a team

Skills & knowledge

• Excellent written, verbal and telephone communication
• Excellent interpersonal skills with clinicians, senior managers and clerical staff
• Good keyboard and IT skills
• High level of customer service
• Attention to detail and accurate data capture
• Ability to use own initiative to solve problems

Other

• Welsh speaking at level 3
• Able to concentrate on administrative work amid constant interruptions

Nice to have

• Competent in Microsoft Office or a similar PAS system
• Competent in the WPAS Patient Administration System
• ECDL
• Experience of working directly with clinical staff
• Previous waiting list management
• Hospital-based clerical experience