Endoscopy Flow Coordinator

UNIVERSITY HOSPITAL SOUTHAMPTON NHS FOUNDATION TRUST; Southampton; On-site; GBP 25,000 - 32,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Endoscopy Flow Coordinator for our busy Endoscopy Unit. You will coordinate inpatient flow and work with clinical colleagues to ensure patients are seen promptly and efficiently, supporting nursing staff with daily coordination.

The role emphasizes clear communication, infection control awareness, and helping develop Standard Operating Policies to improve service delivery within the unit.

Qualifications

• Experience coordinating inpatient flow in a clinical setting.
• Ability to communicate with ward teams and stakeholders.
• Awareness of infection control principles and processes.

Responsibilities

• Proactively manage the patient flow from arrival to departure within Endoscopy.
• Provide accurate, updated information on daily activity within Endoscopy.
• Gain awareness of infection risks and prevent spread through isolation where needed.
• Communicate effectively with the ward team and stakeholders.
• Attend departmental huddles and required meetings.
• Escalate safety concerns to the Endoscopy Nurse in Charge.
• Ensure smooth transfer of patient details for inter-hospital moves.
• Identify and escalate daily flow challenges and contribute to policy updates.
• Assist in creating and implementing Standard Operating Policies related to patient flow.

Skills

Patient flow coordination

Communication skills

Administrative support

Infection control awareness

Job description

This is an exciting opportunity to join our team in Endoscopy. We are a nationally recognised Endoscopy Unit with a passionate and experienced team involved in treating patients in one of the busiest units in the country. The Endoscopy Flow Coordinator role is fast paced, helping coordinate the flow of inpatients who need their endoscopy procedure, working closely with clinical colleagues and other stakeholders to ensure patients are seen promptly and effectively. This is a key role in Endoscopy, directly supporting the nursing team in their daily coordination and supporting the wider Trust in making sure patients are seen as quickly as possible. You will also work directly with our team of clinicians to prioritise and coordinate inpatient activity. We look forward to working with you!, The successful candidate will be responsible for: Service Delivery

• Proactively manage the patient flow from arrival to departure within Endoscopy.
• Provide accurate, updated information on daily activity within Endoscopy.
• To gain an awareness of infection risks, preventing the spread to other patients through isolation processes.
• Communicate effective with the ward team and other invested stakeholders.
• Attend and aid the facilitation of the departmental huddles and other meetings as required.
• To escalare concerns to the Endoscopy Nurse in Charge for patient safety issues.
• Ensure the effective transition and communication of patient details for inter-hospital transfers.
• Support in the identification and pre-empt daily flow challenges and escalating to the nurse in charge/operations team.
• Actively be involved in creating and implementing Standard Operating Policies linked with patient flow to improve services.

Administrative Duties

• Build strong relationships with admin, clinical and management staff and maintain excellent communication channels and good customer services.
• To courteously, efficiently and promptly receive telephone enquiries and provide accurate information to answer queries around patient journeys and the status of the department.

General

• Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
• Act in a professional and responsible manner at all times
• Be able to work using own initiative to solve complex issues and complete non routine tasks.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.