Endoscopy Flow Coordinator

University Hospital Southampton NHS FT

Southampton

On-site

GBP 25,000 - 32,000

Full time

2 days ago

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Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Endoscopy Flow Coordinator to join the Endoscopy team. The role focuses on coordinating inpatient flow for endoscopy procedures, working with clinicians to prioritise and manage patient pathways and ensure timely assessments.

The post supports nursing staff in daily coordination, with a focus on effective communication, prioritisation of workload, and maintaining high standards of patient care within a busy, accredited unit.

Qualifications

Literacy & numeracy to GCSE level.
NVQ3/Diploma or equivalent qualification level or relevant work-based experience.
Competent and experienced in the use of IT, including keyboard skills and Microsoft Office Packages
Ability and willingness to learn new IT processes and systems
Ability and willingness to undertake on the job training
To demonstrate ability to develop and refine new processes to improve current systems.

Responsibilities

Proactively manage the patient flow from arrival to departure within Endoscopy.
Provide accurate, updated information on daily activity within Endoscopy.
To gain an awareness of infection risks, preventing the spread to other patients through isolation processes.
Communicate effectively with the ward team and other invested stakeholders.
Attend and aid the facilitation of the departmental huddles and other meetings as required.
To elevate concerns to the Endoscopy Nurse in Charge for patient safety issues.
Ensure the effective transition and communication of patient details for inter-hospital transfers.
Support in the identification and pre-empt daily flow challenges and escalating to the nurse in charge/operations team.
Actively be involved in creating and implementing Standard Operating Policies linked with patient flow to improve services.
Build strong relationships with admin, clinical and management staff and maintain excellent communication channels and good customer services.
To courteously, efficiently and promptly receive telephone enquiries and provide accurate information to answer queries around patient journeys and the status of the department.

Skills

IT literacy

MS Office

Adaptability

Process improvement

Education

GCSE literacy and numeracy

NVQ3/Diploma or equivalent

Tools

Microsoft Office

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Job Title: Endoscopy Flow Coordinator Contract Type: Permanent Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship. Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. Main duties of the job This is an exciting opportunity to join our team in Endoscopy. We are a nationally recognised Endoscopy Unit with a passionate and experienced team involved in treating patients in one of the busiest units in the country. The Endoscopy Flow Coordinator role is fast paced, helping coordinate the flow of inpatients who need their endoscopy procedure, working closely with clinical colleagues and other stakeholders to ensure patients are seen promptly and effectively. This is a key role in Endoscopy, directly supporting the nursing team in their daily coordination and supporting the wider Trust in making sure patients are seen as quickly as possible. You will also work directly with our team of clinicians to prioritise and coordinate inpatient activity. We look forward to working with you!

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for:

Service Delivery

Proactively manage the patient flow from arrival to departure within Endoscopy.
Provide accurate, updated information on daily activity within Endoscopy.
To gain an awareness of infection risks, preventing the spread to other patients through isolation processes.
Communicate effectively with the ward team and other invested stakeholders.
Attend and aid the facilitation of the departmental huddles and other meetings as required.
To elevate concerns to the Endoscopy Nurse in Charge for patient safety issues.
Ensure the effective transition and communication of patient details for inter-hospital transfers.
Support in the identification and pre-empt daily flow challenges and escalating to the nurse in charge/operations team.
Actively be involved in creating and implementing Standard Operating Policies linked with patient flow to improve services.

Administrative Duties

Build strong relationships with admin, clinical and management staff and maintain excellent communication channels and good customer services.
To courteously, efficiently and promptly receive telephone enquiries and provide accurate information to answer queries around patient journeys and the status of the department.

General

Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
Act in a professional and responsible manner at all times
Be able to work using own initiative to solve complex issues and complete non routine tasks.

Person specification

Physical requirements of the post

Essential criteria

Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).

Qualifications / Training Required

Essential criteria

Literacy & numeracy skills to GCSE (or equivalent) level
Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience.
Competent and experienced in the use of IT, including keyboard skills and Microsoft Office Packages
Ability and willingness to learn new IT processes and systems
Ability and willingness to undertake on the job training
To demonstrate ability to develop and refine new processes to improve current systems.

Desirable criteria

Courses / further study attended to demonstrate evidence of personal development.
Evidence of continuing professional development.
Knowledge of medical terminology

Previous or relevant experience necessary

Essential criteria

Experience of working in a busy environment.
Experience of working under high pressure and to deadlines.
Aware of challenges which will affect patient flow within a ward or clinical unit.

Desirable criteria