Clinical Flow Co-Ordinator

Great Ormond Street Hospital; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

Great Ormond Street Hospital in London is seeking a Clinical Flow Coordinator to optimise inpatient bed capacity, coordinate admissions, transfers and discharges, and balance competing priorities across clinical, nursing and operational teams.

You will use real-time information and strong communication to ensure timely access to specialist care, support the Patient Flow Team, and maintain patient safety and high-quality care across the Trust.

Qualifications

• Qualified as NMC/HCPC professional with current registration.
• Masters or higher in nursing/health field or equivalent.
• Postgrad/advanced training and evidence of CPD.
• Experience with clinical governance and continuous improvement.

Responsibilities

• Manage inpatient bed capacity and bed allocation.
• Coordinate admissions, transfers and discharges to optimise patient flow.
• Lead site coordination and escalation processes to meet performance targets.
• Collaborate with multidisciplinary teams to influence best practice and policy.

Skills

Clinical leadership

Communication skills

Data interpretation

Organisation

Conflict de-escalation

Education

NMC Registered Nurse or HCPC Registered Allied Health Professional

Masters level qualification in nursing/health field

Postgraduate level qualification / advanced training

Evidence of CPD

Tools

EPIC

Safe Care

SNCT (Safer Nursing Care Tool)

Job description

At Great Ormond Street Hospital (GOSH), we are dedicated to providing world-class care for seriously ill children and young people. As a Clinical Flow Coordinator, you will play a vital role in ensuring patients receive timely access to the specialist care they need, supporting patient flow across the hospital and helping to deliver outstanding operational performance.

This is an exciting opportunity for an organised, proactive and collaborative individual who thrives in a fast-paced healthcare environment and is passionate about improving the patient experience.

The Clinical Flow Coordinator is a key member of the Patient Flow Team, working closely with clinical, nursing and operational colleagues to coordinate patient movement throughout the hospital. You will support effective bed utilisation, facilitate timely admissions, transfers and discharges, and help ensure safe and efficient patient pathways.

Using real-time information and strong communication skills, you will coordinate activities across multiple departments, balancing competing priorities while maintaining a patient-centred approach.

Main duties of the job

The Clinical Flow Coordinator is responsible for the safe, effective, and efficient management of inpatient bed capacity across the Trust. The post holder will utilise advanced clinical knowledge and professional judgement to ensure appropriate patient placement, optimise patient flow, support timely admissions and discharges and maintain patient safety at all times.

The role provides operational leadership for bed management, emergency and elective patient flow, escalation processes, and site coordination, ensuring the best use of available resources while supporting the delivery of high-quality patient care and organisational performance targets.

Working for our organisation

We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.

We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.

We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.

We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.

Together, we are building a culture where inclusion is not optional - it is essential.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person specification

GOSH Values

• GOSH Values

Qualifications

• NMC Registered Nurse (within appropriate branch) or HCPC Registered Allied Health Professional
• Masters’ level qualification in nursing or health related field or equivalent demonstrable working experience
• Evidence of commitment to continuous professional development
• Postgraduate level qualification (diploma or advanced training)

Experience / Knowledge

• Relevant extensive working clinical experience as a nurse/or practitioner
• Experience in working with multidisciplinary teams to advise on best practice and influence decision making
• Experience in working within an efficient team
• Experience of using evidence based tools to shape decision making
• Expert knowledge of clinical policies, processes, guidance and best practice both locally and nationally
• Knowledge and understanding of the NHS Model Discharge Pathway
• Experience of implementing change and improvement initiatives
• Working knowledge in using operational tools and systems involved with providing care metrics: EPIC, Safe Care, Safer Nursing Care Tool (SNCT) etc..
• Extensive knowledge of infection control protocols and needs for different patient demographics
• Experience in working within patient flow, discharge performance and capacity management

Skills

• Strong clinical practice with the ability to utilise clinical knowledge to complete duties
• Able to make safe and sound judgements based on clinical knowledge and professional standards
• Highly effective and adaptive communication skills both verbal and written
• Able to facilitate and provide a clinical voice to influence best practice
• Strong organisation and prioritisation skills and able to organise own workload and deliver high standard of work within time frame and conflicting priorities
• Able to interpret and analyse data relevant duties
• Able to write reports, identify findings and document appropriate judgement and actions
• Able to investigate and address complaints and issues of service performance
• Able to build and gain credibility and influence key stakeholders, including influencing clinical practice changes where appropriate
• Able to de-escalate high stress situations sensitively and professionally