Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 18,000 - 24,000; Part time

Job summary

Betsi Cadwaladr University Health Board is seeking an Endoscopy Booking Clerk to join the Glan Clwyd Hospital team. The role involves clerical duties, patient scheduling and data capture within a NHS framework, across a 7-day service rotation.

Essentially, the post requires Welsh language ability (level 3) and experience in a hospital or public-facing administrative role, with strong IT and customer service skills to support clinicians and patients.

Qualifications

• Excellent communication skills (written, verbal) and interpersonal skills.
• Experience in hospital or public-facing administrative roles.
• Good keyboard/data entry and IT skills; able to use computer systems.
• Attention to detail and accurate data capture in a busy environment.

Responsibilities

• Provide clerical and administrative support to the Endoscopy team.
• Handle accommodation of patient appointments and waiting list queries as part of a 7-day service rotation.
• Utilise WPAS/Microsoft Office to manage patient information and scheduling.

Skills

Communication skills

Interpersonal skills

Keyboard skills

Attention to detail

Education

GCSE Maths and English A-C

NVQ Level 3 or equivalent

IT qualification

Tools

Microsoft Office

WPAS

Job description

Job Overview

The ability to speak Level 3 Welsh is essential for this post An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital.

Job Overview The ability to speak Level 3 Welsh is essential for this post An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital.

You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties. High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise. You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

Endoscopy Booking Clerks

1 x 30.5 hours worked on a rotational basis across a 7-day service.

Main duties of the job

All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder’s working life and to embed the principles into the culture of the organisation. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed Job Description And Main Responsibilities

Person specification

Skills

• Excellent communication skills (written, verbal & telephone)
• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Good keyboard skills for regular use of computer systems/I.T skills
• Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies

Desirable criteria

• Competent in the use of Microsoft Office similar PAS system.
• Competent in the use of WPAS Patient Administration System

Other

Essential criteria

• Welsh Speaking (level 3)

Qualifications

Essential criteria

• GCSE Maths and English A-C
• NVQ Level 3 or equivalent knowledge and experience
• I.T qualification or proven experience using Microsoft office packages

Desirable criteria

• ECDL

Experience

Essential criteria

• Experience of working in a hospital
• Experience of dealing with the general public
• Ability to work as part of team.

Desirable criteria

• Experience of working directly with Clinical Staff
• Previous waiting list management
• Hospital based clerical experience