Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 25,000; Part time

Job summary

An exciting opportunity has arisen for two enthusiastic individuals to join the Endoscopy team at a leading health board in North Wales. The role involves providing administrative support for theatre bookings, ensuring high levels of customer service and effective communication. Candidates should have experience in administrative roles, excellent interpersonal skills, and the ability to manage their workload efficiently. A commitment to personal development and familiarity with healthcare environments are essential.

Qualifications

• Experience in an administrative role and working with the public.
• Ability to manage workload with minimal supervision.

Responsibilities

• Provide an accurate and prompt administrative function for theatre booking.
• Manage own workload in accordance with operational procedures.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Good general standard of education

NVQ Level 3 or equivalent

IT qualification

Tools

Microsoft Office

Job description

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Job Overview

An exciting opportunity has arisen for two enthusiastic and highly organised individual to join our Endoscopy team within Ysbyty Gwynedd.

We are looking to recruit two part time permanent posts and the hours available are 30 and 31.13 hours.

The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective theatre booking service.

The post holder will work alongside the booking team, nursing staff, Doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient focused booking service. The post holders will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.

High levels of customer service and excellent communication / interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

Main duties of the job

The Endoscopy booking clerk will be responsible for managing their own workload with minimal supervision and in accordance with Endoscopy operational procedures, protocols and BCUHB policies.

Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.

Ensure that theatre sessions are fully booked in line with agreed theatre timings and booking rules and that this is reflected on the live theatre view on WPAS.

The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications

Essential criteria

• Good general standard of education (Maths & English A - C and above or equivalent
• NVQ Level 3 or equivalent knowledge and experience and willing to work towards this qualification
• IT qualification or proven experience using Microsoft office packages
• Evidence of ongoing personal development
  
  

Desirable criteria

• IT related qualification such as ECDL
• Statutory Mandatory Training as per Health Board Policy
• Understanding of Basic medical terminology
  
  

Experience

Essential criteria

• Experience of working in a hospital / GP practice or similar environment
• Experience of dealing with the general public
• Ability to work as part of a team
  
  

Desirable criteria

• Experience of working directly with consultant / clinical staff
• Previous waiting list management experience
  
  

Skills

Essential criteria

• Proven communication skills (written, verbal and telephone)
• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Appreciate the needs of patients, carers and health care professionals
• Ability to react to unpredictable issues, reprioritising own workload
• Frequent prologned use of the telephones
• Able to concentrate on administrative duties within a work patterin in an unpredictable enviroment with constant interruptions
  
  

Desirable criteria

• Competent in the use of WPAS
• Ability to speak Welsh
  
  

Knowledge

Essential Criteria

• Familiarity with waiting list administrative proceures and policy issues
• Knowledge of WPAS or other PAS systems or experience using data bases and excel to sort and filter data fields
• Knowledge of the Data Protection Act
  
  

Desirable criteria

• Understanding of basic medical terminology
  
  

Personal Qualities

Essential Criteria

• Ability to achieve high work rates and resilient when working under pressure
• Use of initative to solve problems
• Adaptable and flexible approach to working
• Confident when dealing with a range of people both external and internal to the organisation
• Enthusiastic, confident with a positive attitude and self starter and highly motivated
• Able to work to tight deadlines and tactful and diplomatic
• Commitment to self development, able to demonstrate understanding of equality and diversity and calm and positive
  
  

Desirable criteria

• Evidence of ongoing professional development

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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