Endoscopy Administration Team Leader

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity for an Endoscopy Team Leader at a leading NHS trust in London. The role involves providing leadership to the Endoscopy Service, managing an administrative team, and ensuring excellent patient care. Candidates should possess strong leadership and communication skills, with a focus on patient-centered service delivery.

Qualifications

• Proven leadership experience in an NHS setting.
• Ability to work autonomously and collaboratively.
• Expert knowledge of patient pathways and administrative procedures.

Responsibilities

• Provide leadership and operational support to the Endoscopy Service.
• Manage an administrative team handling bookings and patient queries.
• Monitor team performance against national waiting times targets.

Skills

Leadership

Communication

Interpersonal Skills

Teamwork

Patient-Centered Approach

Job description

An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care.

As Team Leader, you will provide leadership and operational support to the Endoscopy Service. You will be responsible for managing an administrative team that handles endoscopy diagnostic, therapeutic, and surveillance bookings, as well as patient queries, providing general support for medical teams. Reporting to the Service Manager, you will play a key role in managing cancer waiting times, DM01 performance, and waiting lists.

We seek an individual with proven leadership experience to ensure a positive staff experience. Excellent communication and interpersonal skills are essential, along with the ability to work under pressure and meet deadlines. The ideal candidate will be a team player with expert knowledge of patient pathways and administrative procedures, dedicated to delivering a positive patient experience, excellent customer service, and effective support to the multidisciplinary team.

The candidate should have a patient-centered approach and experience working within a busy NHS team. Ability to work autonomously and collaboratively is required.

Team Management

Supervise and support a team of Administration Assistants and Coordinators to provide an effective, efficient, and high-quality administrative service with a focus on excellent customer service.

Responsibilities

Monitor team performance, targets, and quality measures, embedding good practices within the team. This includes auditing and monitoring key performance indicators such as:

• Performance against national waiting times targets
• Service utilization
• Service accessibility
• Information governance

Service Improvement and Development

Contribute to service improvement initiatives and change projects aimed at resource optimization and enhancing patient experience. Review performance data and trends to identify opportunities for development and improvement.

University College London Hospitals NHS Foundation Trust (UCLH) is a complex NHS trust serving a diverse population, providing acute and specialist services across multiple sites, including:

• University College Hospital (including Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• UCLH Grafton Way Building
• Royal London Hospital for Integrated Medicine
• UCLH Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• UCLH at Westmoreland Street

UCLH specializes in complex illnesses, women’s health, and cancer treatment, with world-class support services. The trust is committed to sustainability, aiming for net zero emissions by 2031 (direct) and 2040 (indirect).

For further details or informal visits, contact:

Name: Louise Cronin
Job title: Endoscopy Service Manager
Email: [e-mail]