Endoscopy Admin & Patient Services Coordinator

Transformation Unit; United Kingdom; On-site; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 2 administrative colleague for the Endoscopy unit at NMUH. The role focuses on reception, patient flow, and centralised Outpatients administration to support efficient patient pathways.

You will handle appointments, health records, and communications, ensuring high standards of patient experience and data accuracy within the Careflow PAS system. This is a full-time NHS position based in London with 37.5 hours per week.

Qualifications

• Experience in healthcare administrative systems and processes.
• Strong communication and customer service skills.
• Basic literacy and numeracy as minimum requirement.

Responsibilities

• Undertake reception duties and be the first face to face patient contact.
• Welcome all patients and queries with compassion and professionalism.
• Handle telephone queries in a friendly and efficient manner; support OPD contact centre as needed.
• Book and reschedule patient appointments according to clinical outcome.
• Flag line manager in case of challenges or capacity issues and escalate as required.
• Assist with booking services for patients (transport and internal/external links).
• Process and distribute all incoming correspondence relating to patient appointment administration.
• Retrieve health records and ensure accurate data entry in the hospital PAS system (Careflow).
• Ensure all clinic correspondence is complete and properly addressed, with audit trails.

Skills

Reception duties

Communication skills

Clerical support

Administrative tasks

Education

GCSE level education

Job description

Royal Free London NHS Foundation Trust is seeking a Band 2 administrative colleague for the Endoscopy unit at NMUH. The role focuses on reception, patient flow, and centralised Outpatients administration to support efficient patient pathways.

You will handle appointments, health records, and communications, ensuring high standards of patient experience and data accuracy within the Careflow PAS system. This is a full-time NHS position based in London with 37.5 hours per week.