End User Technology Support Technician

VIVID; Portsmouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Performance bonus

Pension 6% match

Life assurance 3x salary

Private medical insurance

Medicash

Electric car scheme

Learning & development

Job summary

VIVID in the United Kingdom is seeking an End User Technology Support Technician to join our IT team. The role is full-time (37 hours) with 20% office-based work to promote collaboration within the CIDO team and across the business.

You will support delivery, maintenance and continual improvement of IT services, handle user provisioning and de-provisioning, and manage hardware lifecycles while delivering excellent customer service.

Qualifications

• Experience in a similar IT support role.
• Experience in a busy IT Service Desk environment.
• Strong technical troubleshooting across hardware and software.
• Ability to follow established processes and work within a team.

Responsibilities

• Support the delivery, maintenance and continual improvement of IT services across the organisation.
• Assist with evaluation, testing and implementation plans for new technologies and services.
• Provision system access for new starters and manage leavers, ensuring accounts are updated.
• Manage lifecycle of IT equipment (laptops, desktops, tablets, printers) and ensure asset disposal aligns with policies.
• Provide high levels of customer service and collaborate with the wider IT team.

Skills

Troubleshooting

IT Service Desk

Customer service

Hardware & Software

Job description

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and attracts the best people!

We’re looking for an End User Technology Support Technician to join our team! This is a full-time permanent position working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working within the CIDO team and other colleagues across the business.

Want to know what we can offer you?

• 26days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%.We’llmatch employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan calledMedicash
• Enhanced pay for maternity, paternity,adoptionand shared parental leave
• Access to counselling,legaland financial information
• Electric car scheme
• Huge varietyof in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role

As an End User Technology Support Technician, you’ll play a key role in supporting the delivery, maintenance, and continual improvement of IT services across the organisation. Working as part of a collaborative IT team, you’ll assist with the evaluation, testing, trials, and proof-of-concept activities for new technologies and services, helping to develop project scopes, business cases, and implementation plans. You’ll also support Service Transition activities, ensuring new products and services are successfully introduced into live operation and incorporated into the IT service catalogue.

A key part of the role will involve supporting the employee lifecycle from an IT perspective. This includes provisioning system access for new starters, building and configuring hardware, delivering IT inductions, and ensuring new employees have the tools they need to be productive from day one. You will also process leavers and employee role changes, ensuring user accounts are updated or disabled appropriately, and that company-issued equipment is returned promptly.

You’ll help manage the lifecycle of IT equipment, including laptops, desktops, tablets, printers, communication devices, and associated technology, ensuring equipment is used effectively, maintained appropriately, replaced when necessary, and disposed of in line with company policies and relevant legislation.

We’re looking for a candidate with excellent technical troubleshooting skills across both hardware and software environments, combined with hands-on experience working within a busy IT Service Desk environment. The successful applicant will have previous experience in a similar IT support role and a proven ability to provide effective technical assistance while delivering high levels of customer service. Experience working within a structured IT department, following established processes, procedures, and service standards, is essential, along with the ability to prioritise workload, resolve issues efficiently, and work collaboratively as part of a wider IT team.

Interviews are due to take place WC 26 Oct (subject to change)