End User Technology Support Technician

Vivid Housing; Plymouth; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Performance bonus

Pension matching 7-10%

Life assurance (3x)”},{

Private medical insurance

Medicash health plan

Parental leave enhancement

Counselling & financial information

Electric car scheme

Training & mentoring

Job summary

VIVID Housing is seeking an End User Technology Support Technician in Plymouth. This full-time role (37 hours) requires at least 20% office-based work to promote collaboration within the CIDO team and across the business.

You will support IT services, assist with testing new technologies, and manage provisioning and equipment lifecycles to ensure colleagues have the tools they need from day one.

Qualifications

• Proven experience in an IT support or similar role.
• Strong technical troubleshooting across hardware and software.
• Experience in a busy IT service desk environment.

Responsibilities

• Support the delivery, maintenance and continual improvement of IT services.
• Assist with evaluation, testing, trials and proofs-of-concept for new technologies.
• Manage employee lifecycle IT provisioning, access, and equipment returns.
• Oversee lifecycle of IT equipment (laptops, desktops, tablets, printers).
• Follow established processes and service standards to resolve issues and support colleagues.

Skills

Technical troubleshooting

IT Service Desk

Customer service

Team collaboration

Prioritisation

Tools

Active Directory

Windows OS

Ticketing system

Job description

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports and attracts the best people!

We’re looking for an End User Technology Support Technician to join our team! This is a full-time permanent position working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working within the CIDO team and other colleagues across the business.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus, rewarding our collective success
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As an End User Technology Support Technician, you’ll play a key role in supporting the delivery, maintenance, and continual improvement of IT services across the organisation. Working as part of a collaborative IT team, you’ll assist with the evaluation, testing, trials, and proof‑of‑concept activities for new technologies and services, helping to develop project scopes, business cases, and implementation plans. You’ll also support Service Transition activities, ensuring new products and services are successfully introduced into live operation and incorporated into the IT service catalogue.

A key part of the role will involve supporting the employee lifecycle from an IT perspective. This includes provisioning system access for new starters, building and configuring hardware, delivering IT inductions, and ensuring new employees have the tools they need to be productive from day one. You will also process leavers and employee role changes, ensuring user accounts are updated or disabled appropriately, and that company‑issued equipment is returned promptly.

You’ll help manage the lifecycle of IT equipment, including laptops, desktops, tablets, printers, communication devices, and associated technology, ensuring equipment is used effectively, maintained appropriately, replaced when necessary, and disposed of in line with company policies and relevant legislation.

We’re looking for a candidate with excellent technical troubleshooting skills across both hardware and software environments, combined with hands‑on experience working within a busy IT Service Desk environment. The successful applicant will have previous experience in a similar IT support role and a proven ability to provide effective technical assistance while delivering high levels of customer service. Experience working within a structured IT department, following established processes, procedures, and service standards, is essential, along with the ability to prioritise workload, resolve issues efficiently, and work collaboratively as part of a wider IT team.

Interviews are due to take place WC 26 Oct (subject to change)