End User Support Specialist - Windows & Mobile

Howden Joinery Limited; Howden; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Annual company bonus

Pension scheme (up to 12%)

25 days holiday + bank holidays

Staff discount

Employee Assistance Programme

Training opportunities

Job summary

Howdens Joinery Limited in the United Kingdom is seeking an End User Support Analyst to join our Service Support team. You will deliver high-quality IT support across the business, providing both remote and on-site assistance for desktops, laptops and mobile devices.

You will work with Windows devices, Microsoft 365 apps and directory services to diagnose and resolve incidents quickly, delivering excellent customer service while supporting colleagues across office, manufacturing, warehouse and

Qualifications

• Experience in IT support, End User Support, Service Desk or Desktop Support.
• Excellent customer service and communication skills.
• Strong troubleshooting with Windows devices and Microsoft apps.

Responsibilities

• Provide technical support for desktops, laptops, and mobile devices.
• Respond to incidents and service requests professionally and promptly.
• Deliver excellent customer service, ensuring users receive the support they need.
• Support users across office, manufacturing, warehouse and transport environments.
• Assist with device builds, deployments, upgrades and refresh programmes.
• Maintain asset and software records and contribute to improvements.

Skills

Windows

End User Support

Microsoft 365

Active Directory

Azure AD

Intune

Endpoint Management

Mobile Device Management

Tools

Intune (MDM)

Azure AD

Endpoint Management Tools

Job description

Howdens Joinery Limited in the United Kingdom is seeking an End User Support Analyst to join our Service Support team. You will deliver high-quality IT support across the business, providing both remote and on-site assistance for desktops, laptops and mobile devices.

You will work with Windows devices, Microsoft 365 apps and directory services to diagnose and resolve incidents quickly, delivering excellent customer service while supporting colleagues across office, manufacturing, warehouse and