End User Support Analyst | IT Help & Device Support

Howdens Joinery; England; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension scheme

25 days holiday + bank holidays

Staff Discount

Employee Assistance Programme

Training opportunities

Reward and Recognition events

Large-scale tech environment

Job summary

Howdens Joinery is seeking an End User Support Analyst to join our Service Support team. You will provide remote and on-site IT support across the business, including offices, manufacturing, warehousing and transport operations.

Ideal candidates bring strong troubleshooting skills, customer-focused mindset, and a passion for technology. Experience with Microsoft 365, AD, Intune and device management is beneficial for success.

Qualifications

• Experience in IT support, End User Support, Service Desk or Desktop Support.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Experience supporting Windows devices, laptops, mobile tech and Microsoft applications.
• Proactive and organized approach to managing incidents and service requests.
• Strong problem-solving skills and attention to detail.
• Experience with Microsoft 365, Active Directory, Azure AD, Intune, endpoint management and MDM is beneficial.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices and associated technology.
• Respond to and resolve incidents and service requests in a professional and timely manner.
• Deliver excellent customer service, ensuring users receive the support they need.
• Support users across office, manufacturing, warehouse and transport environments.
• Assist with device builds, deployments, upgrades and refresh programmes.
• Support the management of end user device security and compliance standards.
• Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions.
• Support technology projects and implementation activities.
• Maintain accurate asset, hardware and software records.
• Contribute to continuous service improvements and the reduction of recurring technical issues.

Skills

End user support

Customer service

Troubleshooting

Communication skills

Problem solving

Organizational skills

Tools

Microsoft 365

Active Directory

Azure AD

Intune

MDM

Endpoint management

Job description

Howdens Joinery is seeking an End User Support Analyst to join our Service Support team. You will provide remote and on-site IT support across the business, including offices, manufacturing, warehousing and transport operations.

Ideal candidates bring strong troubleshooting skills, customer-focused mindset, and a passion for technology. Experience with Microsoft 365, AD, Intune and device management is beneficial for success.