End User Tech Support Specialist

Howdens; Howden; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days holiday

Staff discount

Employee assistance

Rewards events

Training opportunities

Large-scale tech environment

Job summary

Howdens Joinery is seeking an End User Support Analyst to join our Service Support team. You will deliver high-quality IT support across Howdens, providing remote and on-site help for end-user technology, including laptops, mobile devices and systems supporting manufacturing and logistics.

You will help keep colleagues productive by resolving incidents, deploying devices, and maintaining security standards.

Qualifications

• Experience in IT support, End User Support, Service Desk or Desktop Support.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Experience supporting Windows devices, laptops, mobile technology and Microsoft applications.
• Willingness to travel occasionally and strong incident management abilities.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices and associated technology.
• Respond to and resolve incidents and service requests in a professional and timely manner.
• Deliver excellent customer service, ensuring users receive the support they need.
• Support users across office, manufacturing, warehouse and transport environments.
• Assist with device builds, deployments, upgrades and refresh programmes.
• Support the management of end user device security and compliance standards.
• Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions.
• Support technology projects and implementation activities.
• Maintain accurate asset, hardware and software records.
• Contribute to continuous service improvements and the reduction of recurring technical issues.

Skills

Customer service

Troubleshooting

Windows support

Problem solving

Communication

Tools

Microsoft 365

Active Directory

Azure AD

Intune

MDM tools

Job description

Howdens Joinery is seeking an End User Support Analyst to join our Service Support team. You will deliver high-quality IT support across Howdens, providing remote and on-site help for end-user technology, including laptops, mobile devices and systems supporting manufacturing and logistics.

You will help keep colleagues productive by resolving incidents, deploying devices, and maintaining security standards.