End User Support Analyst

Howdens; Howden; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days holiday

Staff discount

Employee assistance

Rewards events

Training opportunities

Large-scale tech environment

Job summary

Howdens Joinery is seeking an End User Support Analyst to join our Service Support team. You will deliver high-quality IT support across Howdens, providing remote and on-site help for end-user technology, including laptops, mobile devices and systems supporting manufacturing and logistics.

You will help keep colleagues productive by resolving incidents, deploying devices, and maintaining security standards.

Qualifications

• Experience in IT support, End User Support, Service Desk or Desktop Support.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Experience supporting Windows devices, laptops, mobile technology and Microsoft applications.
• Willingness to travel occasionally and strong incident management abilities.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices and associated technology.
• Respond to and resolve incidents and service requests in a professional and timely manner.
• Deliver excellent customer service, ensuring users receive the support they need.
• Support users across office, manufacturing, warehouse and transport environments.
• Assist with device builds, deployments, upgrades and refresh programmes.
• Support the management of end user device security and compliance standards.
• Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions.
• Support technology projects and implementation activities.
• Maintain accurate asset, hardware and software records.
• Contribute to continuous service improvements and the reduction of recurring technical issues.

Skills

Customer service

Troubleshooting

Windows support

Problem solving

Communication

Tools

Microsoft 365

Active Directory

Azure AD

Intune

MDM tools

Job description

Are you passionate about technology and delivering great service? Do you enjoy solving problems and helping people get the most from their technology?

We're looking for an End User Support Analyst to join our Service Support team, helping to deliver a high-quality IT support service across Howdens.

As part of a collaborative and fast-paced team, you'll provide both remote and on-site support for end user technology across the business. From laptops and mobile devices to systems supporting our manufacturing, warehousing, and transport operations, you'll play a key role in keeping our colleagues connected and productive.

What You’ll Be Doing

• Provide technical support for desktops, laptops, mobile devices and associated technology.
• Respond to and resolve incidents and service requests in a professional and timely manner.
• Deliver excellent customer service, ensuring users receive the support they need.
• Support users across office, manufacturing, warehouse and transport environments.
• Assist with device builds, deployments, upgrades and refresh programmes.
• Support the management of end user device security and compliance standards.
• Work closely with Service Desk, Service Delivery and Infrastructure teams to deliver effective solutions.
• Support technology projects and implementation activities.
• Maintain accurate asset, hardware and software records.
• Contribute to continuous service improvements and the reduction of recurring technical issues

This role is based from our Howden office, with occasional travel to other business locations when required.

What We Need From You

We're looking for someone with strong technical troubleshooting skills, a customer-focused mindset, and a genuine passion for technology.

• Previous experience in an IT support, End User Support, Service Desk or Desktop Support environment.
• Excellent customer service and communication skills.
• The ability to diagnose and resolve technical issues efficiently.
• Experience supporting Windows devices, laptops, mobile technology and Microsoft applications.
• A proactive and organised approach to managing incidents and service requests.
• Strong problem-solving skills and attention to detail.
• The ability to build effective working relationships with colleagues at all levels.
• A willingness to travel occasionally to support business locations.
• A full driving licence would be advantageous.

Experience with technologies such as Microsoft 365, Active Directory, Azure AD, Intune, endpoint management tools, and mobile device management solutions would be beneficial.

What we can offer you

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events
• Ongoing professional development and training opportunities
• The opportunity to work within a large-scale and diverse technology environment

About Howdens

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa £2.3bn, and we have an ambitious growth agenda.

As well as the opportunity to develop within a fast-paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.