IT End-User Support Apprentice (Level 3 ICT)

Thales; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Health Care Cash Plan

Contributory Pension

Learning and development support

Employee discounts

Job summary

Thales in Glasgow, United Kingdom, is offering an End User Support Apprentice role as part of a Level 3 ICT apprenticeship. You will support UK business users on site, logging and resolving incidents, deploying software, and handling device provisioning.

The programme includes paid learning and a path to a permanent role, with hybrid working options. Start date 6 September 2027, salary £24,000 per year, and entry requirements including Scottish residency by August 1, 2027.

Qualifications

• Entry requires 5 SC/National 5s with English and Maths.

Responsibilities

• Logging, troubleshooting, diagnosing and managing incidents.
• Assisting with incidents and service requests.
• Stock management and laptop/desktop builds.
• Software deployments and mobile device deployments.

Education

National 5s including English and Maths

Job description

Thales in Glasgow, United Kingdom, is offering an End User Support Apprentice role as part of a Level 3 ICT apprenticeship. You will support UK business users on site, logging and resolving incidents, deploying software, and handling device provisioning.

The programme includes paid learning and a path to a permanent role, with hybrid working options. Start date 6 September 2027, salary £24,000 per year, and entry requirements including Scottish residency by August 1, 2027.