End User Support Analyst (f/m/d)

Renesas Electronics; Harlow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading semiconductor solutions provider is hiring for a local IT support role in Harlow. The successful candidate will provide 2nd level support for EU users, maintain IT infrastructure, and act as the liaison between IT and the business. Requires a minimum of 3 years IT experience and a relevant technical certification. Enjoy a flexible hybrid work model that fosters collaboration and innovation.

Benefits

Remote work option

Inclusive work environment

Career development opportunities

Qualifications

• Minimum of 3 years IT experience in a professional capacity.
• Ability to manage priorities under pressure.
• Experience working across all levels of an organization.

Responsibilities

• Provide local support for the Service Desk and corporate IT functions.
• Setup and maintain basic IT infrastructure.
• Act as the local liaison between IT and the business.

Skills

Windows client software

Microsoft Office

Networking knowledge (Wi-Fi, routers, switches, VPN)

Excellent English speaking

Communication skills

Agile working experience

Education

Technical certification in one relevant technology area

Tools

Microsoft SCCM

Azure

Apple OS

Intune

Job description

Overview

Job Description summary for a local IT support role covering Service Desk coordination, facilities IT support, and basic IT infrastructure maintenance. The role acts as the local liaison between IT and the business and provides 2nd level support for EU users, with on-call coverage during out-of-hours IT upgrades and vacation/holiday coverage across in-region locations.

Responsibilities

• Providing local support activities for the Service Desk, facilities and corporate IT functions.
• Setup and maintenance of the IT infrastructure at a basic level.
• Providing IT project support as required by the business.
• Deskside and other IT support at designated sites.
• Providing 2nd level support for EU users.
• Escalate to 3rd level for timely resolution.
• Act as the local liaison between IT and the business.
• Assist end users in engaging with the help desk.
• Troubleshoot and provide local support for end users.
• Maintain internal user guides, guidance notes and technical documents.
• On-call/standby work during scheduled out-of-hours IT upgrades.
• Provide vacation/holiday coverage to other in-region locations.
• Stock control and inventory management.
• Secure hardware disposal.
• Response time for escalations to Level 2 support within SLAs.
• New hire equipment available on start day.
• Replacement equipment available to meet SLAs.
• Leaver equipment inventory managed effectively.
• Tickets and escalations kept up to date and clearly managed.
• Adds to knowledge base of secondary technical area each quarter.
• Bring one innovation idea to the manager each quarter.

Qualifications

• Role typically requires a minimum of 3 years IT experience in a professional capacity.
• Technical certification in one relevant technology area.
• Own a secondary technical skill (for example Microsoft SCCM, Azure, Apple OS, Intune).
• Excellent English speaking skills.
• Excellent verbal and written communication skills – ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure.
• Very good knowledge of Windows client software and Microsoft Office.
• Desired knowledge of networking, including Wi-Fi, routers, switches, VPN.
• Secondary technical skill (e.g. Microsoft Azure).
• Experience in working in an agile organization that is fast-moving and requires a can-do attitude.
• Experience in working across all levels of an organization.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose: “To Make Our Lives Easier.” As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on a broad product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, Renesas continues to expand its boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, “To Make Our Lives Easier.”

At Renesas, You Can

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
• Make a real impact by developing innovative products and solutions to meet our global customers’ evolving needs and help make people’s lives easier, safe and secure.
• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.