End User Support Analyst - Birmingham

TieTalent; Birmingham; Hybrid; GBP 30,000 - 39,000; Full time

Job summary

A forward-thinking company is seeking an End User Support Analyst to join their team in Birmingham. This exciting role involves providing top-notch IT support for a variety of devices, including iPhones, iPads, and PCs. You will be responsible for resolving technical incidents and ensuring high-quality service delivery. The ideal candidate will have experience in end user support, strong cloud knowledge, and familiarity with various hardware and software management tools. Join this dynamic environment where your contributions can significantly enhance service excellence and customer satisfaction.

Qualifications

• Experience in providing IT support for end users.
• Strong knowledge of hardware including laptops and mobile devices.

Responsibilities

• Resolve technical incidents and service requests for IT devices.
• Interface with IT Service Desk and maintain operational processes.

Skills

End User Support experience

Strong cloud experience

Knowledge of HP, Lenovo, Apple hardware

Configuring Firmware/BIOS

Operating System tasks (Windows)

End point software management (Microsoft Office)

Mobile Device Management

Enterprise management systems

Deployment technologies

Tools

ITSM Remedy

Microsoft SCCM

McAfee

PGP

BitLocker

Microsoft MDT

Job description

Job Title: End User Support Analyst - Birmingham

Join to apply for the End User Support Analyst - Birmingham role at TieTalent.

About the role:

• Hybrid working
• Salary up to £39,000

A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices such as iPhones, iPads, PCs, and laptops.

The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed.

An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with internal support teams when necessary.

Key Skills and Responsibilities:

• End User Support experience
• Strong cloud experience
• Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi
• Configuring Firmware/BIOS according to standards
• Operating System tasks (installing, updating, remediating Microsoft Windows)
• End point software management (installing, updating, remediating Microsoft Office)
• Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron)
• Enterprise management systems (device updates, software installation using Microsoft SCCM, McAfee, PGP, BitLocker)
• Deployment technologies (pre-boot configuration, device boot sequences with Microsoft SCCM, Microsoft MDT)

Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy.

Nice-to-have skills:

• HP Hardware

Work experience:

• Desktop Support
• Systems Administrator

Languages:

• English

Seniority level:

• Entry level

Employment type:

• Full-time

Job function:

• Information Technology

Industries:

• Technology, Information and Internet