Leads Applications Support Analyst

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Applications Support Analyst to join their tech team in Birmingham. This role is crucial for providing top-notch technical assistance and support for business applications in a dynamic insurance environment. The ideal candidate will have a strong grasp of agency management systems, excellent problem-solving skills, and a passion for helping others. Join a collaborative team where your contributions will make a significant impact, and take the next step in your career with this exciting opportunity!

Qualifications

• Experience in an insurance environment with agency management systems.
• Ability to train new individuals and transfer knowledge.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Provide technical support while maintaining high customer service levels.

Skills

Applied Epic

Service Now

DocuSign

CSR24

Customer Service

Problem-Solving

Communication Skills

Job description

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Leads Applications Support Analyst, birmingham

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Client:

Applause IT Recruitment

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Applications Support Analyst – Applied Epic, Service Now, Acturis

Applause IT is seeking an Applications Support Analyst with experience in an insurance environment with solid experience in agency management systems (AMS), is sought by a global insurance organisation with a tech team based in the West Midlands.

The Lead Application Support Analyst will serve as the first point of contact for employees seeking technical assistance for business application issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service and documentation.

The successful Lead Application Support Analyst should possess knowledge of the following:

· Thorough understanding, through practical use, of the Applied Epic (or equivalent) agency management system.

· Thorough understanding of agency support programs (Service Now, DocuSign, CSR24 & Various Rating systems)

· Strong customer service and communication skills

· Good attitude and a desire to help others

· Thorough problem-solving skills.

· Ability to train new individuals, transfer knowledge, and assume new responsibilities.

· Dependability

If this appeals to you get in touch! Click APPLY NOW or send your CV to [emailprotected]

Applications Support Analyst – Applied Epic, Service Now, Acturis