Application Support Analyst (P&C)

NFP; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Application Support Analyst to join their dynamic team in Birmingham. In this pivotal role, you will be the first point of contact for application-related support, ensuring seamless operations across core insurance platforms. You will leverage your analytical and problem-solving skills to troubleshoot issues, manage service requests, and collaborate with various internal teams. This role offers a vibrant working environment with a hybrid model, allowing for flexibility and autonomy. Join a culture that values collaboration and personal development, where your contributions will have a meaningful impact on the organization and its clients.

Benefits

Flexible Working Hours

Casual Office Environment

Career Development Opportunities

Employee Benefits

Social Events

Qualifications

• Essential experience in Applications Support or similar roles in insurance.
• Familiarity with insurance broker platforms and service desk environments.

Responsibilities

• Act as primary contact for end users seeking application support.
• Log and manage incidents using enterprise-level ticketing systems.
• Collaborate with internal teams to support business applications.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service Orientation

Interpersonal Communication

Understanding of Insurance Workflows

Education

Experience in Applications Support

Relevant IT Qualifications or Certifications

Tools

Acturis

Open GI

Applied Epic

Enterprise Ticketing Systems

Job description

Who we are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: nfp.co.uk.

About the role
We are recruiting for an Application Support Analyst (P&C) to support our core insurance platforms and ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

Overview of duties

• Act as the primary contact for end users seeking support with business applications, ensuring timely and effective resolution of issues.
• Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service.
• Log and manage incidents and service requests using enterprise-level ticketing systems.
• Troubleshoot application issues and escalate unresolved problems to third-party software providers when necessary.
• Collaborate with internal teams (e.g. insurance account handlers, claims handlers, finance department) to support their use of business applications.
• Process and manage change requests across various insurance platforms.
• Support application integration, data migration, and onboarding processes during acquisitions.
• Assist with training and onboarding of new team members and business users.
• Document known issues, fixes, and application workflows to support knowledge sharing.

Person specification

Knowledge, skills and abilities

• Understanding of insurance workflows, including policy purchasing, renewals, and adjustments.
• Ability to guide users through system workflows and processes.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and interpersonal communication.
• Familiarity with creating document templates within insurance platforms.

Education / and or Experience

• Previous experience in an Applications Support or similar role within the insurance or wider financial services sector is essential.
• Practical experience with insurance broker platforms such as Acturis, Open GI, or Applied Epic.
• Experience working within service desk environments and using enterprise ticketing systems.
• Relevant IT qualifications or certifications are desirable but not required if equivalent experience is demonstrated.

Key Information

Hours: Monday – Friday, 35 Hours
Location: Birmingham, Hybrid

What you’ll love about us

We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP

• We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
• Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
• We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
• We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
• Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.

NFP and You... Better Together!