End User IT Support Technician

University Hospital Southampton NHS FT; Southampton; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

NHS discounts

35 days holiday (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join the End User Devices team. The role focuses on configuring new devices, assisting with audits by locating devices, and building expertise as an IT support professional.

You will help ensure clinical teams have reliable IT equipment available when needed, working in a large teaching trust renowned for staff engagement and development opportunities.

Qualifications

• Level 4 NVQ or Diploma or equivalent experience.
• Understanding of what it means to deliver good customer service.
• Good all-round understanding of information technology.
• Proficient MS Office user (up to and including M365).
• Experience with troubleshooting and solving problems.
• Knowledge of data protection principles.
• Experience collaborating or working in a team.

Responsibilities

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution.
• Make configuration changes or data corrections within assigned systems.
• Ensure that calls referred to 3rd party suppliers are monitored with progress updates.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies.

Skills

Customer service understanding

Team collaboration

Problem solving

Information technology

MS Office / M365

Education

Level 4 NVQ or Diploma or equivalent experience

Tools

MS Office (M365)

IT hardware knowledge

Job description

University Hospital Southampton NHS Foundation Trust is seeking an Assistant Support Technician to join the End User Devices team. The role focuses on configuring new devices, assisting with audits by locating devices, and building expertise as an IT support professional.

You will help ensure clinical teams have reliable IT equipment available when needed, working in a large teaching trust renowned for staff engagement and development opportunities.