2nd Line IT Support Technician – Clinical Systems

University Hospital Southampton NHS Foundation Trust; Southampton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

NHS discounts

35 days paid holiday (pro rata)

Generous pension scheme

Job summary

University Hospital Southampton NHS Foundation Trust is offering an exciting opportunity to join the End User Devices team as an Assistant Support Technician. You will learn how to configure devices, support audits by tracking devices, and develop your IT expertise, supporting clinical teams with reliable equipment.

The role is a permanent position at Southampton General Hospital, with 37.5 hours per week and opportunities to work with desktops, laptops, printers and tablets.

Qualifications

• Provide 2nd line support for assigned systems and resolve complex issues.
• Make configuration changes or data corrections as required.
• Ensure calls to 3rd-party suppliers are monitored to resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems per current policies.

Responsibilities

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
• Make configuration changes or data corrections within assigned systems as required.
• Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies and procedures.

Skills

2nd line support

Troubleshooting

IT hardware

Access control

Job description

University Hospital Southampton NHS Foundation Trust is offering an exciting opportunity to join the End User Devices team as an Assistant Support Technician. You will learn how to configure devices, support audits by tracking devices, and develop your IT expertise, supporting clinical teams with reliable equipment.

The role is a permanent position at Southampton General Hospital, with 37.5 hours per week and opportunities to work with desktops, laptops, printers and tablets.