Assistant Support Technician

Cardiff and Vale University Health Board; Southampton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Cardiff and Vale University Health Board in Southampton is seeking an Assistant Support Technician to join the End User Devices team. You will learn how to configure new devices, support audits by tracking devices, and develop your IT skills to ensure the right equipment is available when needed.

The role covers 2nd line support, making configuration changes, monitoring third‑party resolutions, handling user service requests, and granting access under policy.

Qualifications

• Experience in IT support or service delivery.
• Solid understanding of data protection principles.
• Good customer service mindset and ability to communicate with clinical teams.
• Proficient in using MS Office products and basic troubleshooting.
• Awareness of hospital patient flows and IT systems in healthcare.

Responsibilities

• Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues.
• Make configuration changes or data corrections within assigned systems as required.
• Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
• Process and resolve user service requests for relevant systems.
• Grant users access to assigned systems, in line with current policies and procedures.

Skills

2nd line support

Customer service

Microsoft Office / M365

Troubleshooting

Data protection

Teamwork

SQL basics

IT knowledge

Education

Level 4 NVQ or Diploma

Tools

MS Office (M365)

Job description

Assistant Support Technician

This is an exciting opportunity to join our team as an Assistant Support Technician. The End User Devices team are UHS Digital's expert hub for desktops, laptops, printers, tablets and many other types of IT hardware. You will be learning how to configure new devices, supporting audits by tracking down devices, and developing your skills as an IT expert. This role is key to supporting our clinical teams by ensuring they have the correct IT equipment that works at the times it's needed.

• 1. Provide 2nd line support for all assigned systems, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.


• 2. Make configuration changes or data corrections within assigned systems as required.


• 3. Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.


• 4. Process and resolve user service requests for relevant systems.


• 5. Grant users access to assigned systems, in line with current policies and procedures.

• Level 4 NVQ or Diploma or equivalent experience


• Understanding of what it means to deliver good customer service


• Good all-round understanding of information technology


• Proficient MS Office user (up to and including M365)


• Experience with troubleshooting and solving problems


• Knowledge and understanding of the importance of data protection


• Experience of collaborating or working in a team, Previous experience as a user of complex digital systems


• Recognised IT qualification


• Knowledge of hospital patient flows


• Relevant experience of database administration / maintenance


• Basic knowledge of SQL


• Basic knowledge of any programming language(s)


• Previous experience of working in an IT Support service, Patients First


• Always Improving


• Working Together, Patients First


• Always Improving


• Working Together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted. We believe that using technology wisely shows strong time management and commitment to innovation.

However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.