End User Support Apprentice — Hybrid IT Career Jumpstart

Thales; Doncaster; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Learning and development support

Pension

Private medical insurance

Job summary

Thales in Doncaster is offering a 18-month Level 3 ICT End User Support Apprenticeship with a start date of 6 September 2027. The role pays £24,000 per year, with a 37-hour week across 3 shift patterns from 7:30am to 6pm and a permanent employment outcome.

You will learn ServiceNow, IT support basics, and security fundamentals while gaining hands-on experience across the Service Desk for UK users. The programme includes fully funded tuition and a potential permanent role on completion.

Qualifications

• 5 GCSEs grade 9-4 (A-C) including English and Maths.
• Applicants who already hold a relevant degree will not be eligible for this programme.

Responsibilities

• Logging, troubleshooting, diagnosing and managing incidents.
• Assisting end users over the phone and via chats.
• Collaborating with the wider EUS and other IS squads.
• Ensuring security and process compliance is adhered to.

Skills

IT support

Service desk

Communication

Problem solving

Education

GCSEs (5, including English & Maths)

Tools

ServiceNow

Job description

Thales in Doncaster is offering a 18-month Level 3 ICT End User Support Apprenticeship with a start date of 6 September 2027. The role pays £24,000 per year, with a 37-hour week across 3 shift patterns from 7:30am to 6pm and a permanent employment outcome.

You will learn ServiceNow, IT support basics, and security fundamentals while gaining hands-on experience across the Service Desk for UK users. The programme includes fully funded tuition and a potential permanent role on completion.