IT Support Specialist

Unitemps Warwick; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Middlesex University Hendon Campus is seeking a graduate IT Support Assistant to join the busy Service Desk, providing frontline help to staff and students on hardware, software and learning systems.

You will assist in OS and software rollouts, support a range of devices including PCs, Macs and mobile devices, and help with documentation and project work within the School.

Qualifications

• Experience explaining complex technical issues to non-technical colleagues.
• Excellent organisational skills and ability to prioritise under pressure.
• Ability to communicate with people at all levels.
• Ability to rapidly gain new technical IT skills in a changing environment.
• Graduate from Middlesex University.
• Desirable: student of the School of Science and Technology.

Responsibilities

• Working in a busy service desk and face to face environment to provide technical support to staff and students on a wide range of enquiries with varying complexity and to undertake maintenance tasks in support of the University’s Digital & Library Service systems infrastructure.
• Provide support for desktop machines (PCs and Mac), laptops, mobile devices and specialist software and equipment used in the provision of teaching and learning.
• Assist in on-going projects within the School, particularly in the areas relating to Operating System and software rollouts.
• Assist the IT Support team with projects, upgrades, support and documentation.

Skills

Explain complex technical issues to a非

Organisational skills

Communication at all levels

Rapid upskilling in IT

Education

Graduate

Student of School of Science and Technology

Tools

PCs and Macs

Mobile devices

Job description

• Working in a busy service desk and face to face environment to provide technical support to staff and studentson a wide range of enquiries with varying complexity and to undertake maintenance tasks in support of theUniversity’s Digital & Library Service systems infrastructure.


• The post holder will also provide support for desktop machines (PCs and Mac), laptops, mobile devices andspecialist software and equipment used in the provision of teaching and learning.


• To assist in on-going projects within the School, particularly in the areas relating to Operating System andsoftware rollouts.


• To assist the IT Support team with projects, upgrades, support and documentation.

8260222

Education:

Essential: To be a graudate at Middlesex University

Desirable: To be a student of the School of Science and Technology

Experience:

Essential:

• Experience of supporting IT users in a PC and Mac networked environment.


• Experience and knowledge of hardware and software installation, problem diagnosis and resolution.


• Experience of supporting a range of software packages.


• Experience of supporting a range of devices including mobile and media devices.

Desirable:

• Ability to adapt and to acquire additional technical skills as may be required to implement and support the University’s computing and communications environment.

Skills:

Essential:

• Must be able to explain / discuss complex technical issues with non-technical colleagues.


• Excellent organisational skills and the ability to prioritise work under pressure.


• Ability to communicate with people at all levels.


• Ability to rapidly gain new technical IT skills quickly in a rapidly changing environment.

Aptitude:

Essential:

• To have a positive approach to team working.


• To possess a flexible approach to working in a complex, busy environment.


• To demonstrate a customer-focused approach to service delivery.

Flexibility: Please note that given the need for flexibility in order to meet the changing requirements,the duties/location of this post and the role of the postholder may be changed after consultation.

The postholder should actively follow Middlesex University policies and procedures and maintain an awareness and observation of Fire and Health & Safety Regulations.

Hendon Campus Application Deadline: 30/09/2026, 23:59pm

If you wish to discuss the job in further detail please contact Sunny Patel - [e-mail]