End-User Computing Engineer — Deskside & Remote Support

Catering; Ipswich; On-site; GBP 54,000 - 64,000; Full time

Benefits offered by this job

25 days annual leave

Pension with employer contributions

Cycle to Work

Home & Tech schemes

Green Car Leasing

Employee Assistance Programme

Discounted gym membership

Switched On retail discount

Job summary

UK Power Networks is seeking an IS End-user Computing Support Engineer for our Ipswich office. This permanent role offers £57,000 base salary with a 7.5% bonus and a closing date of 04/09/2026.

You will deliver deskside and remote IT support, resolving incidents and requests while supporting laptops, desktops, mobile devices, and enterprise collaboration tools. You will configure and build devices, manage access requests, maintain ITSM records, contribute to endpoint compliance and work with

Qualifications

• Experience providing deskside and remote IT support across the business.
• Proven ability to resolve incidents and service requests with clear communication.
• Familiarity with ITSM tools and endpoint security activity.
• Experience configuring and building devices for end users.

Responsibilities

• Provide deskside and remote IT support for colleagues and stakeholders.
• Resolve incidents and service requests and drive to resolution.
• Support laptops, desktops, mobile and field devices, printers and meeting room tech.

Skills

Desktop support

Microsoft 365

Windows 10/11

Teams

Outlook/Exchange

Active Directory / Entra ID

Intune

SCCM

ITSM processes

Mobile device management

Education

Degree in computer science or equivalent experience

MCSA

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Intune

SCCM

Job description

UK Power Networks is seeking an IS End-user Computing Support Engineer for our Ipswich office. This permanent role offers £57,000 base salary with a 7.5% bonus and a closing date of 04/09/2026.

You will deliver deskside and remote IT support, resolving incidents and requests while supporting laptops, desktops, mobile devices, and enterprise collaboration tools. You will configure and build devices, manage access requests, maintain ITSM records, contribute to endpoint compliance and work with