IS EUC Support Engineer

UK Power Networks (Operations) Ltd; Ipswich; On-site; GBP 51,000 - 63,000; Full time

Benefits offered by this job

Pension plan

Cycle to Work

Green Car Leasing

Occupational health

Employee Assistance Programme

Discounted gym membership

Switched On discount scheme

Job summary

UK Power Networks (Operations) Ltd is seeking an IS End-user Computing Support Engineer in Ipswich. The role focuses on deskside and remote IT support for colleagues, resolving incidents, and delivering high-quality customer service across the business.

You will configure and repair devices, manage access, maintain ITSM records and contribute to endpoint security. A relevant degree and certifications such as MCSA/A+/Network+ or Security+ are required, with a 25 days leave plus pension and

Qualifications

• Experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes.
• A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+.

Responsibilities

• Deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams.
• Resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications.
• Maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues.
• Support key business departments including Control and Dispatch and the Service Delivery Contact Centre.
• Take ownership of varied end user support challenges to improve the end user experience and adopt new tools.

Skills

End user support

Deskside support

Customer service

Technical troubleshooting

Team collaboration

Education

Degree in computer science or equivalent

Tools

Microsoft 365

Windows 10/11

Teams

Outlook/Exchange

Active Directory / Entra ID

Intune

SCCM

Job description

IS End-user Computing Support Engineer

Permanent | Ipswich office based | £57,000 + 7.5% bonus | Closing date: 04/09/2026

Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office.

In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution.

You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre.

This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience.

We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+.

You will also receive a competitive reward package including:

• 25 days' annual leave plus bank holidays
• personal pension plan with employer contributions
• tax‑efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes
• occupational health support
• Employee Assistance Programme
• discounted gym membership
• access to the Switched On retail discount scheme

If you are customer‑focused, technically confident and ready to take ownership of varied end user support challenges, we would like to hear from you.