IS EUC Support Engineer

UK Power Networks; Ipswich; On-site; GBP 51,000 - 63,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Company pension

Cycle to Work

Home & Tech schemes

Job summary

UK Power Networks is seeking an IS End-user Computing Support Engineer to deliver high-quality IT support from the Ipswich office. The role involves deskside and remote support for laptops, desktops, mobile devices, and meeting room tech, across teams including Control and Dispatch.

You will handle incidents, services requests and access management using ITSM tooling, while contributing to endpoint security and device configuration alongside internal resolver groups and suppliers.

Qualifications

• Experience delivering deskside and remote IT support across the business.
• Support for laptops, desktops, mobiles, printers, and meeting room tech.
• Experience with Microsoft 365 apps and Exchange/Outlook administration.

Responsibilities

• Provide deskside and remote IT support to colleagues and stakeholders.
• Resolve incidents and service requests to resolution.
• Maintain records in ITSM tools and assist with endpoint security activities.

Skills

End-user support

Deskside support

Microsoft 365

Windows 10/11

Teams

Outlook/Exchange

Active Directory

Entra ID

Intune

SCCM

ITSM

Education

Bachelor's degree in Computer Science

MCSA

A+

Network+

Security+

Tools

Intune

SCCM

ITSM tools

Job description

IS End-user Computing Support Engineer

Permanent | Ipswich office based | £57,000 + 7.5% bonus | Closing date: 04/09/2026

Are you an experienced End User Computing professional who enjoys solving technical problems, supporting business-critical teams and delivering excellent customer service? UK Power Networks is looking for an IS End-user Computing Support Engineer to provide high-quality technical support across the business from our Ipswich office.

In this permanent role, you will deliver deskside and remote IT support for colleagues, senior stakeholders and operational teams. You will resolve incidents and service requests, support laptops, desktops, mobile and field devices, printers, meeting room technology, Teams, Outlook, Exchange and business applications, while ensuring users are kept informed and issues are managed through to resolution.

You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers variety, ownership and the opportunity to support key business departments including Control and Dispatch and the Service Delivery Contact Centre.

This is a chance to join a supportive End User Computing team where your technical expertise, communication skills and ownership mindset will make a visible impact. You will be trusted to support critical services, contribute to technology implementations, help users adopt new tools and improve the overall end user experience.

We are looking for someone with experience supporting desktop systems, hardware, Microsoft 365, Windows 10/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+.

You will also receive a competitive reward package including 25 days' annual leave plus bank holidays, a personal pension plan with employer contributions, tax-efficient benefits such as Cycle to Work, Home & Tech and Green Car Leasing schemes, occupational health support, an Employee Assistance Programme, discounted gym membership and access to the Switched On retail discount scheme.