End-to-End Logistics & Customer Ops Coordinator

Rhenus-High-Tech-Limited; Ashford; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Rhenus-High-Tech-Limited in Ashford, United Kingdom, is seeking a Customer Service Coordinator to manage deliveries, quotations and orders across the full order lifecycle. You will liaise with customers, book jobs, and coordinate third-party suppliers to ensure accurate, timely service.

The role requires 3+ years in customer service within transport/logistics or installations, strong communication, and IT proficiency in MS Office. A flexible approach and teamwork are essential during peak times.

Formación

• Minimum 3 years of Customer Service experience in a similar role.
• Experience in a transport, logistics or installations environment desirable.
• Meticulous attention to detail with a customer-focused approach.
• IT literate and proficient with Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills; strong teamwork and adaptability.

Responsabilidades

• Manage requests for deliveries, collections, relocations and installations for key customers.
• Book jobs on internal system and maintain up-to-date information in the company database.
• Provide quotations to customers on request and liaise throughout the order lifecycle.
• Take ownership of orders end-to-end and work with third-party suppliers as required.
• Handle ad-hoc customer enquiries by phone and e-mail; support team as needed.

Conocimientos

Customer service

Attention to detail

Communication skills

Team player

Problem solving

Initiative

Flexibility

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Rhenus-High-Tech-Limited in Ashford, United Kingdom, is seeking a Customer Service Coordinator to manage deliveries, quotations and orders across the full order lifecycle. You will liaise with customers, book jobs, and coordinate third-party suppliers to ensure accurate, timely service.

The role requires 3+ years in customer service within transport/logistics or installations, strong communication, and IT proficiency in MS Office. A flexible approach and teamwork are essential during peak times.