End-to-End Customer Value Realization Lead

hawk; Greater London; On-site; GBP 75,000 - 120,000; Full time

Job summary

Hawk is seeking a Customer Value Partner in the United Kingdom to own and grow strategically important customer relationships from first scoping through implementation and ongoing value realization. You will drive outcomes, manage delivery against Hawk’s best practices, and demonstrate measurable value to customers in their own metrics.

The role emphasizes executive-level engagement, ownership of ARR, and the use of AI tools to accelerate client success and revenue retention, with no handoffs

Qualifications

• 5+ years in customer-facing roles spanning customer success, engagement management, or delivery within B2B enterprise software.
• Proven track record managing €500K+ ARR accounts with cross-sell or expansion.
• Comfort owning delivery plans end to end without a separate PM in the room.

Responsibilities

• Own the full customer lifecycle from scoping and implementation through to ongoing value realization and expansion.
• Manage delivery according to Hawk's methodologies and report clearly.
• Design and drive joint success plans aligned to client objectives and regulatory context.
• Own commercial outcomes: GRR and NRR, and revenue contingency recognition where applicable.
• Build executive relationships from governance calls to QBRs to articulate Hawk's value.
• Monitor usage and performance to drive optimization and reduce false positives.
• Apply AI tools to improve efficiency, insight, and reporting quality for customers.
• Engage in pre-sale conversations to demonstrate Hawk's ability to deliver and create value.
• Support a credible, end-to-end value creation approach across the account.

Skills

Customer success

Delivery management

Account ownership

SaaS

Executive communication

Education

Bachelor's degree

Job description

Hawk is seeking a Customer Value Partner in the United Kingdom to own and grow strategically important customer relationships from first scoping through implementation and ongoing value realization. You will drive outcomes, manage delivery against Hawk’s best practices, and demonstrate measurable value to customers in their own metrics.

The role emphasizes executive-level engagement, ownership of ARR, and the use of AI tools to accelerate client success and revenue retention, with no handoffs