Enablement Operations Specialist: Data-Driven Training

Multiverse; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Time off

Health & wellness

Hybrid work

Work-from-anywhere

Job summary

Multiverse is a leading upskilling platform for AI and Tech adoption, delivering programmes across 1500+ employers. This Operations Specialist role sits in the Coach & Instructor Enablement Team to optimise delivery, championing streamlined onboarding, content management and data-driven improvements.

You will coordinate training for coaches, drive enablement initiatives end to end, and support monthly quality calibrations, reporting to senior leadership.

Qualifications

• 2–4 years in Operations, Project Management or Customer Success in a tech-enabled environment.
• Passionate about using data to solve problems and turn raw information into actionable insights.
• Designed and implemented processes or playbooks that improved team performance and operational consistency.
• Natural collaborator who communicates clearly and navigates ambiguity with confidence.
• Thrives in a dynamic environment, balancing long-term improvements with short-term needs.
• Empathetic and mission-driven: motivated by helping learners succeed and by supporting coaches.

Responsibilities

• Coordinate onboarding and ongoing training for coaches and instructors. This covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.
• Own enablement initiatives/projects end to end, ensuring right coaches and instructors receive the right training at the right time.
• Manage the shared Senior Coach and Instructor pool day to day, allocating time across Technical Skills, EPA and other enablement work.
• Provide operational support to the enablement team and ensure data for monthly quality calibrations is ready for senior leadership.
• Keep a record of champions and buddies and what has been handed to them to avoid lost work.
• Maintain enablement content library and communications, including version control, retiring old material, release notes and reminders.
• Report regularly to Senior Managers and Delivery Managers and help prepare for MBRs and QBRs.

Skills

Ops experience

Project management

Data analysis

Dashboard reporting

Collaboration

Job description

Multiverse is a leading upskilling platform for AI and Tech adoption, delivering programmes across 1500+ employers. This Operations Specialist role sits in the Coach & Instructor Enablement Team to optimise delivery, championing streamlined onboarding, content management and data-driven improvements.

You will coordinate training for coaches, drive enablement initiatives end to end, and support monthly quality calibrations, reporting to senior leadership.