Operations Specialist - Enablement

Multiverse; City Of London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Time off: 27 days + 5 days

Private medical insurance & wellness

Hybrid work model

Work-from-anywhere scheme

Team and social events

Job summary

Multiverse is a leading upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to upskill learners and drive measurable ROI.

Join our Coach & Instructor Enablement team to scale training operations across hundreds of coaches and instructors, delivering consistent outcomes. You will coordinate onboarding, manage enablement initiatives end-to-end, and provide operational support to ensure data readiness for leadership reviews.

Qualifications

• 2–4 years of experience in an Operations, Project Management, or Customer Success function in a tech-enabled environment.
• Ability to build dashboards or reports that turn data into actionable insights.
• Experience designing or implementing processes or playbooks to improve team performance.

Responsibilities

• Coordinate onboarding and ongoing training for coaches and instructors, including scheduling and materials.
• Own enablement initiatives end-to-end, ensuring the right training for the right time.
• Manage the shared Senior Coach and Instructor pool day to day, allocating time across tasks.
• Provide operational support to the enablement team and prepare data for monthly quality calibrations.
• Maintain records of champions and buddies to ensure delegated work is tracked.
• Keep enablement content library up to date with version control and release notes.
• Report to Senior Managers and Delivery Managers; assist with MBRs and QBRs.

Skills

Data analytics

Dashboards

Process improvement

Cross-functional collaboration

Project coordination

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe's first EdTech double unicorn.

But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.

Operations Specialist

This role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes.

Specifically, you will

• Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.

• Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.

• Manage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content.

• Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership.

• Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost.

• Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders.

• Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.

About You

• 2-4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment

• You're passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights

• You've designed and implemented processes or playbooks that improved team performance and operational consistency

• A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction

• You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard

• You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme- you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked!

Our Commitment to Diversity, Equity and Inclusion

We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.