Operations Specialist - Enablement

Multiverse; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Time off

Health & wellness

Hybrid work

Work-from-anywhere

Job summary

Multiverse is a leading upskilling platform for AI and Tech adoption, delivering programmes across 1500+ employers. This Operations Specialist role sits in the Coach & Instructor Enablement Team to optimise delivery, championing streamlined onboarding, content management and data-driven improvements.

You will coordinate training for coaches, drive enablement initiatives end to end, and support monthly quality calibrations, reporting to senior leadership.

Qualifications

• 2–4 years in Operations, Project Management or Customer Success in a tech-enabled environment.
• Passionate about using data to solve problems and turn raw information into actionable insights.
• Designed and implemented processes or playbooks that improved team performance and operational consistency.
• Natural collaborator who communicates clearly and navigates ambiguity with confidence.
• Thrives in a dynamic environment, balancing long-term improvements with short-term needs.
• Empathetic and mission-driven: motivated by helping learners succeed and by supporting coaches.

Responsibilities

• Coordinate onboarding and ongoing training for coaches and instructors. This covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.
• Own enablement initiatives/projects end to end, ensuring right coaches and instructors receive the right training at the right time.
• Manage the shared Senior Coach and Instructor pool day to day, allocating time across Technical Skills, EPA and other enablement work.
• Provide operational support to the enablement team and ensure data for monthly quality calibrations is ready for senior leadership.
• Keep a record of champions and buddies and what has been handed to them to avoid lost work.
• Maintain enablement content library and communications, including version control, retiring old material, release notes and reminders.
• Report regularly to Senior Managers and Delivery Managers and help prepare for MBRs and QBRs.

Skills

Ops experience

Project management

Data analysis

Dashboard reporting

Collaboration

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

Operations Specialist

This role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes.

Specifically, you will

• Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin.
• Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.
• Manage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content.
• Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership.
• Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost.
• Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders.
• Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.

About You

• 2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment
• You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights
• You’ve designed and implemented processes or playbooks that improved team performance and operational consistency
• A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction
• You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard
• You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.