Enablement Operations Specialist for AI Coaching Programs

Multiverse; City Of London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Time off: 27 days + 5 days

Private medical insurance & wellness

Hybrid work model

Work-from-anywhere scheme

Team and social events

Job summary

Multiverse is a leading upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to upskill learners and drive measurable ROI.

Join our Coach & Instructor Enablement team to scale training operations across hundreds of coaches and instructors, delivering consistent outcomes. You will coordinate onboarding, manage enablement initiatives end-to-end, and provide operational support to ensure data readiness for leadership reviews.

Qualifications

• 2–4 years of experience in an Operations, Project Management, or Customer Success function in a tech-enabled environment.
• Ability to build dashboards or reports that turn data into actionable insights.
• Experience designing or implementing processes or playbooks to improve team performance.

Responsibilities

• Coordinate onboarding and ongoing training for coaches and instructors, including scheduling and materials.
• Own enablement initiatives end-to-end, ensuring the right training for the right time.
• Manage the shared Senior Coach and Instructor pool day to day, allocating time across tasks.
• Provide operational support to the enablement team and prepare data for monthly quality calibrations.
• Maintain records of champions and buddies to ensure delegated work is tracked.
• Keep enablement content library up to date with version control and release notes.
• Report to Senior Managers and Delivery Managers; assist with MBRs and QBRs.

Skills

Data analytics

Dashboards

Process improvement

Cross-functional collaboration

Project coordination

Job description

Multiverse is a leading upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to upskill learners and drive measurable ROI.

Join our Coach & Instructor Enablement team to scale training operations across hundreds of coaches and instructors, delivering consistent outcomes. You will coordinate onboarding, manage enablement initiatives end-to-end, and provide operational support to ensure data readiness for leadership reviews.