Empty Homes Manager

Incommunities; Bradford; On-site; GBP 43,000 - 48,000; Full time

Benefits offered by this job

Salary from £43,017 up-to £47,819 per年

£1,000 essential car user allowance

Social Housing Pension Scheme with up‑

Job summary

Incommunities in Bradford is seeking an experienced Empty Homes Manager to lead a high‑quality repairs service, managing both office‑based staff and multi‑skilled operatives to drive performance and a strong customer focus.

The role involves monitoring customer satisfaction, investigating complaints, removing bottlenecks in the repairs process and promoting team development, while ensuring safe working practices across on‑site and office activities.

Qualifications

• Excellent communication and customer service skills.
• Knowledge of safety regulations and site practices.
• Ability to lead a mixed team of office staff and operatives.

Responsibilities

• Effectively manage and support a team of office-based staff and multi-disciplined operatives.
• Ensure a strong customer focus and promote improved service delivery.
• Monitor customer satisfaction and investigate complaints; implement improvements.
• Use data to identify bottlenecks in repairs process and maximise turnaround.
• Promote training to develop team from within.
• Manage and review works completed; ensure safety and compliance.
• Provide cover and attend management meetings in absence of Senior Manager.

Skills

communication skills

Education

City & Guilds Advanced Craft NVQ Level 2

ILM Level 3

HNC in construction

CIH Level 4

Job description

We're seeking an experienced Empty Homes Manager to join our team and lead the delivery of a high-quality repairs service. This role involves managing both office-based colleagues and multi-skilled operatives, driving performance, improving service delivery and ensuring a strong customer focus across our repairs operations. This is a great opportunity for someone looking to make a positive impact across the Bradford district.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Effectively manage and support a team of both office based staff and a team of multi disciplined operatives who are making repairs to our properties, using measures to continually review and improve performance and output.
• Ensure a strong customer focus among the team and promote improved service delivery in accordance with the Repairs Offer.
• Monitor customer satisfaction, investigate customer complaints and put in place strategies to address any failings in the service.
• Use measures and data to identify and remove any blockages in flow from the repairs process to maximise repair turnaround and performance.
• Increase the ability of individuals to multi skill and undertake training to further improve our service and develop our team from within.
• Manage and review works completed.
• Ensure risks are managed and all colleagues are aware of safe working practices and that these are being adhered to.
• Provide cover and attend management meetings in the absence of the Senior Manager.

We're seeking an experienced Empty Homes Manager to join our team and lead the delivery of a high-quality repairs service. This role involves managing both office-based colleagues and multi-skilled operatives, driving performance, improving service delivery and ensuring a strong customer focus across our repairs operations. This is a great opportunity for someone looking to make a positive impact across the Bradford district.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Effectively manage and support a team of both office based staff and a team of multi disciplined operatives who are making repairs to our properties, using measures to continually review and improve performance and output.
• Ensure a strong customer focus among the team and promote improved service delivery in accordance with the Repairs Offer.
• Monitor customer satisfaction, investigate customer complaints and put in place strategies to address any failings in the service.
• Use measures and data to identify and remove any blockages in flow from the repairs process to maximise repair turnaround and performance.
• Increase the ability of individuals to multi skill and undertake training to further improve our service and develop our team from within.
• Manage and review works completed.
• Ensure risks are managed and all colleagues are aware of safe working practices and that these are being adhered to.
• Provide cover and attend management meetings in the absence of the Senior Manager.

Requirements

• A minimum of a City and Guilds Advanced Craft NVQ Level 2 or ILM Level 3, HNC in construction.
• Hold a level 4 CIH qualification or be willing to study this when you start with us.
• SMSTS or a Health and Safety qualification (desireable).
• A full current driving license and own vehicle as you will attend site with your team.
• Significant experience managing a team of Trade/ Craft and Admin staff including dealing with HR matters such as discipline and grievance, attendance management and performance management.
• Knowledge of the building maintenance industry including the inspection of domestic property and maintenance problems.
• Experience of executing project plans with pre-set and restricted budgets while having a wider awareness of the commercial viability.
• An awareness of Health and Safety systems suchas COSHH and HASAWA and the implications of these in the workplace.
• Knowledge of asbestos, legionella, gas and electrical requirements with regard to letting properties.
• Excellent communication and customer service skills including being able to listen to customer problems, empathise and be clear on what process we will undertake to fix the problem.
• Within commutable distance of BD17 7BN as you will be in the office / out on site with your team throughout the week.
• Full driving licence with access to your own vehicle for work purposes.
• Right to Work in the UK - Visa sponsorship is not available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary from £43,017 up-to £47,819 per year
• £1,000 essential car user allowance per year plus mileage
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership