Empty Homes & Lettings Officer

Hyde Group; Abbotsley; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Volunteering days off

Generous annual leave

A fantastic pension

Life insurance

Cashback on healthcare

Shopping discounts

Job summary

Hyde Group in Peterborough is seeking an Empty Homes & Lettings Officer to oversee void notices and manage the end-to-end lettings process, ensuring adverts are accurate and doors reopen quickly.

You will work with the Property Maintenance and income teams to prepare homes, conduct viewings, sign offers, and coordinate recharges, while keeping Northgate updated and delivering a high-quality customer service.

Qualifications

• Excellent communication both verbal and written.
• Excellent customer service skills, with the ability to communicate professionally and support customers in a helpful and responsive way.
• Proficient in using IT systems and software to support effective service delivery.
• Excellent organisational skills, with the ability to prioritise tasks effectively.

Responsibilities

• Maintain accurate customer records and property information on Northgate.
• Where required, carry out application interviews, affordability checks, sending offer letters.
• Ability to carry out viewings and signups and associated referrals and paperwork.
• Work productively with the Lettings team to co-ordinate and manage customers moving in and out of their homes based on the agreed process, anticipating customer needs to ensure an effortless service is delivered.
• Review and co-ordinate any repair recharges and liaise with Income Services to implement these.
• Prepare and organize empty homes for lettings, including the placing of adverts, whilst ensuring a consistent high quality of work.

Skills

Excellent communication

Excellent customer service

Proficient in using IT systems

Excellent organisational skills

Tools

Northgate

Job description

Empty Homes & Lettings Officer Location : Peterborough Salary : £28,500 to £32,000 Hyde is looking for an Empty Homes & Lettings Officer. You will oversee notices of voids and project manage the end-to-end empty homes process, ensuring systems are kept up to date and properties are advertised accurately. Working closely with the Property Maintenance team and other key stakeholders, you will help ensure homes are ready to let efficiently and within agreed timescales.

Responsibilities

Maintain accurate customer records and property information on Northgate. Where required, carry out application interviews, affordability checks, sending offer letters. Ability to carry out viewings and signups and associated referrals and paperwork. Work productively with the Lettings team to co-ordinate and manage customers moving in and out of their homes based on the agreed process, anticipating customer needs to ensure an effortless service is delivered. Review and co-ordinate any repair recharges and liaise with Income Services to implement these. Prepare and organise empty homes for lettings, including the placing of adverts, whilst ensuring a consistent high quality of work.

Essential Qualifications and Skills

Excellent communication both verbal and written Excellent customer service skills, with the ability to communicate professionally and support customers in a helpful and responsive way. Proficient in using IT systems and software to support effective service delivery Excellent organisational skills, with the ability to prioritise tasks effectively

Benefits

• Volunteering days off Generous annual leave A fantastic pension Life insurance Cashback on healthcare Shopping discounts

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified