Empty Homes Housing Assistant

Bassetlaw District Council; Carlton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

26–32 days annual leave

Flexible working arrangements

Healthcare cash plan

Local Government Pension Scheme

Learning and development opportunities

Employee benefits

Job summary

Bassetlaw District Council in Worksop seeks an Empty Homes Housing Assistant to join the Housing Solutions Team. You will help prepare empty properties for re-letting, coordinating tasks, and maintaining accurate records to support timely repairs and lettings.

The role emphasises organisation, strong communication, and customer service in a busy environment. Full-time, 37 hours per week with a comprehensive benefits package and progression opportunities.

Qualifications

• Is highly organised and able to manage competing priorities.
• Has excellent communication and customer service skills.
• Enjoys working collaboratively with others.
• Can use their own initiative and adapt to changing priorities.
• Is confident using computer systems and maintaining accurate records.
• Thrives in a busy and varied working environment.

Responsibilities

• Processing invoices and maintaining accurate records and databases.
• Liaising with contractors, housing colleagues and other services involved in the process.
• Monitoring progress and supporting the smooth turnaround of vacant properties.
• Responding to customer enquiries and providing advice and information.
• Supporting the team to deliver an efficient and high-quality service.

Skills

Highly organised

Excellent communication

Team player

Initiative

Computer literacy

Customer service

Job description

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Job profile for Empty Homes Housing Assistant

Empty Homes Housing Assistant

location_on Carlton in Lindrick 25/09/2026

The position requirements are detailed below. Please ensure that you have read all the associated information fully and have addressed this in your application.

Job details

Salary £26,427 - £27,709 Contractual hours 37 Basis Full time Region Midlands Job category/type Housing Date posted 11/09/2026 Job reference REQ000687 Attachments attachment Job Description Empty Homes Housing Assistant - Sept 2026.docx attachment Person Specification Empty Homes Housing Assistant (Voids).docx

Job description

Empty Homes Housing Assistant

Housing Solutions Team

Salary Grade 2: £26,427 - £27,709 per annum

Full Time, 37 hours per week

Help us turn empty houses into homes

Are you organised, customer-focused and looking for a role where your work makes a real difference to local communities?

We're looking for a proactive and enthusiastic Housing Assistant to join our busy Empty Homes Team within Housing Services. Based at our offices on Hundred Acre Lane in Worksop, you'll play a key role in helping us prepare empty properties for new tenants, ensuring people can move into safe, high-quality homes as quickly as possible.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment, coordinating multiple tasks and building positive working relationships with colleagues, contractors and customers.

What you'll be doing

As a Housing Assistant within our Empty Homes Team, you'll provide vital administrative support throughout the empty property process, helping to ensure empty homes are repaired, prepared and ready for re-letting within agreed timescales.

Your responsibilities will include:

• Processing invoices and maintaining accurate records and databases.
• Liaising with contractors, housing colleagues and other services involved in the process.
• Monitoring progress and supporting the smooth turnaround of vacant properties.
• Responding to customer enquiries and providing advice and information.
• Supporting the team to deliver an efficient and high-quality service.

What we're looking for

You don't need previous housing experience to apply. We welcome applications from people who can demonstrate strong organisational and communication skills and who are keen to learn.

We're looking for someone who:

• Is highly organised and able to manage competing priorities.
• Has excellent communication and customer service skills.
• Enjoys working collaboratively with others.
• Can use their own initiative and adapt to changing priorities.
• Is confident using computer systems and maintaining accurate records.
• Thrives in a busy and varied working environment.

Why join us?

At Bassetlaw District Council, you'll be part of a supportive team delivering services that have a direct impact on our communities. In return, we offer an excellent benefits package including:

• 26 to 32 days annual leave, plus bank holidays.
• Flexible working arrangements and flexitime.
• Free Healthcare Cash Plan.
• Local Government Pension Scheme.
• Learning and development opportunities.
• A wide range of additional employee benefits.

Find out more about our employee benefits here .

Want to know more?

For an informal discussion about the role, please contact Kelly Kelly, Voids Co-ordinator, at [e-mail] or on [phone].

Don't have a CV? A downloadable CV template is available to help you get started. CV template

Please open attachments to review the Job Description and Person Specification, and to discover more about what its like to work for the council.

Please note: If you are reviewing this advert on an external site, some links may not be available. For full details and to submit your application, please visit our official website.

About The Council

We value diversity and are committed to creating an inclusive workplace. We actively welcome applications from all sections of the community. Our recruitment processes are fair, transparent, and designed to ensure that everyone is treated equally at every stage.

If you need any help with your application, contact us at [e-mail] or call 01909 533121, we are here to support you.

Closing date: 25 th September 2026

Interview date: To be confirmed

We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.