Empower Housing & Independence Coordinator

Places for People Living Plus; Bristol; Sur place; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Pension matched up to 7%

Bonus scheme 2%

35 days holiday including bank

Healthcare cashback plan

Wellbeing support (EAP, counselling)

Place Rewards discounts

Training and career progression

Star/Colleague awards

Gym membership

Life assurance

Résumé du poste

Places for People Living Plus is seeking a Customer Support Coordinator to deliver high-quality housing and support services to customers with complex needs. You will manage an individual caseload, produce support plans, and coordinate with external agencies to ensure a coordinated service.

You will handle tenancy management tasks, maintain accurate records, and contribute to safeguarding and service performance targets.

Qualifications

• Experience working in supported housing, homelessness services or similar environment.
• Knowledge of tenancy management and housing management processes.
• Experience managing customer caseloads, support plans and risk/safety plans.
• Ability to maintain accurate customer records and use IT systems for service delivery.
• Experience collaborating with external agencies to achieve positive outcomes.

Responsabilités

• Deliver high-quality housing and support services to customers with complex support needs.
• Manage an individual caseload and support plans to help customers achieve goals.
• Coordinate with external agencies to ensure holistic service delivery and signpost where needed.
• Handle tenancy management tasks including sign-ups, queries, and addressing antisocial behaviour and breaches.
• Maintain accurate records and schedules, monitor service quality and report safeguarding concerns.

Connaissances

Experience in supported housing

Housing management

Caseload management

Record keeping and IT systems

Collaboration with external agencies

Formation

Level 2/3 Housing qualification or equivalent

Description du poste

Places for People Living Plus is seeking a Customer Support Coordinator to deliver high-quality housing and support services to customers with complex needs. You will manage an individual caseload, produce support plans, and coordinate with external agencies to ensure a coordinated service.

You will handle tenancy management tasks, maintain accurate records, and contribute to safeguarding and service performance targets.