Community Housing Administrator & Service Navigator

Places for People Scotland; City of Edinburgh; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Pension with matched contributions up

Bonus scheme for colleagues

36 days holiday (including bank)

Healthcare cashback plan

Wellbeing support

Place Rewards discounts

Training & development

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance

Résumé du poste

Places for People Scotland seeks a proactive Community Housing Coordinator to deliver high-quality admin and business support across Homes Plus teams, handling tenancy changes, lettings and tenancy administration with accurate record-keeping.

You will coordinate access for contractors, manage invoices, council tax queries, and respond to customers by phone, email and in person, ensuring timely resolutions and compliance.

Qualifications

• Experience in administrative, coordination or business support roles.
• Demonstrated ability to manage multiple tasks in a busy environment.
• Experience maintaining accurate records in databases or case management systems.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience handling customer enquiries and providing admin support to operational teams.

Responsabilités

• Provide high-quality administration and business support across Homes Plus teams.
• Assist with tenancy changes, mutual exchanges, permissions, landlord references, aids and adaptations.
• Support lettings and marketing processes, including void management, terminations and tenancy creation.
• Maintain accurate records across key systems and manage alerts/case updates.
• Assist with contractor access to meet compliance requirements and process invoices and queries.

Connaissances

Administrative experience

Multitasking

Records management

Customer enquiries handling

Outils

Microsoft Office

Outlook

Teams

Description du poste

Places for People Scotland seeks a proactive Community Housing Coordinator to deliver high-quality admin and business support across Homes Plus teams, handling tenancy changes, lettings and tenancy administration with accurate record-keeping.

You will coordinate access for contractors, manage invoices, council tax queries, and respond to customers by phone, email and in person, ensuring timely resolutions and compliance.