Employment Coach & Caseload Mentor

Seetec; Swindon; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer days

Pension - 5% Employee 5% Employer

Healthcare cash plan

Job summary

Seetec in Swindon is seeking an Employment Adviser to guide participants toward sustainable employment. You will manage a caseload, coach, mentor and act as a trusted contact to motivate and empower clients to achieve their job goals.

The role requires a focus on meeting performance targets, delivering high-quality customer service, and using tools to support job-seeking and interviews. Office-based, with potential travel and flexible commitments.

Qualifications

• Excellent customer service skills.
• Ability to work under pressure.
• Strong motivational coaching skills.
• Good IT literacy and digital skills.

Responsibilities

• Meet and strive to exceed personal performance targets.
• Manage a caseload to help customers overcome barriers to employment.
• Provide tailored job-search support and interview preparation.
• Develop SMART action plans with progression targets.
• Promote self-employment options where appropriate.
• Build strong relationships with employers and stakeholders.

Skills

Customer service

Target driven

Motivational

IT literacy

Tools

MS Office

CRM systems

Job description

Seetec in Swindon is seeking an Employment Adviser to guide participants toward sustainable employment. You will manage a caseload, coach, mentor and act as a trusted contact to motivate and empower clients to achieve their job goals.

The role requires a focus on meeting performance targets, delivering high-quality customer service, and using tools to support job-seeking and interviews. Office-based, with potential travel and flexible commitments.