Employment Advisor

The Growth Company; Rotherham; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Growth Company’s Employment, Justice and Health team is seeking an Employment Advisor to provide guidance and training to unemployed individuals, supporting their journey to employment, training, and education under the Restart Scheme.

You will coordinate advice, deliver one-on-one and group sessions, and liaise with partners (JCP, colleges, employers) to help learners progress. Strong welfare-to-work experience and excellent communication are essential.

Qualifications

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to meet targets in high-performance environments.
• Strong knowledge of local labour market, recruitment methods, and growth industries.
• Excellent communication and rapport-building skills.
• Familiarity with guidance and national standards.

Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customer’s needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.

Skills

Welfare-to-work sector

Sales & Customer Service

Target-driven

Stakeholder engagement

High-performance environments

Tools

MI systems

Spreadsheets

Diary management

Data security

Job description

The Growth Company’s (GC) Employment, Justice and Health team is excited to announce a new opportunity for an Employment Advisor. In this role, you will provide guidance and training services to support unemployed individuals on their journey towards employment, training, and education.

The Restart Scheme is a Department for Work and Pensions (DWP) initiative that provides up to 12 months of tailored, intensive support to individuals who have been on Universal Credit for over 6 months gain employment. We help people overcome barriers to employment through personalised coaching, skills development, and job search support. The programme works closely with employers to connect participants to suitable opportunities, while also building confidence and readiness for work.

Key Responsibilities:

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies (e.g., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customer’s needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.
• Report any concerns related to the safeguarding of individuals.

About You:

• Proven track record of working with vulnerable customer groups.
• Demonstrated ability to meet targets with a strong understanding of the local labour market, recruitment methods, and growth industries.
• In-depth knowledge of welfare-to-work programmes and the customer base.
• Familiarity with guidance and national standards.
• Excellent rapport-building skills, professional demeanour, and good communication skills.

Skills Required:

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to thrive under pressure in high-performance environments.
• Skilled in customer-facing roles across various sectors, including Customer Services, Hospitality, Social Care, Sales, and Retail.
• Well-developed IT skills, including management information (MI) systems, spreadsheets, diary management, email, and data security.
• Consistently meet key performance indicators (KPIs) and challenging targets.
• Strong ability to network and effectively promote the organisation.