Employment Adviser

Fedcap Employment; Skelmersdale; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

£500 annual benefits scheme

Cycle to Work scheme

Pension up to 5% employer match

Free life assurance

Health & wellbeing support

Digital gym & wellness resources

Job summary

Fedcap UK is a not-for-profit organisation dedicated to improving people's employability and economic mobility. We support individuals back into work under the DWP Restart Scheme, delivering tailored one-to-one coaching to overcome barriers and secure sustainable employment.

Join a mission-driven team, focus on achieving targets with empathy, build trust with diverse customers, and collaborate with partners to create real, lasting change in people’s lives.

Qualifications

• Background in target-driven roles and/or experience delivering services to meet contractual and quality standards.
• Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs.
• Experience in customer-facing roles in a fast-paced environment.
• Strong organisational and time-management skills with the ability to meet deadlines and maintain accurate customer records.
• Resilience and a growth mindset with a real passion for making a difference.

Responsibilities

• Work towards clear targets and KPIs (including quality & compliance SLAs) with support along the way.
• Manage a caseload of customers with face-to-face appointments, creating SMART action plans and providing job-searching support.
• Help build confidence, develop skills and change mindsets.
• Collaborate with external services to tackle complex challenges and overcome barriers.

Skills

Target-driven

Rapport-building

Customer-facing

Time-management

Resilience & growth mindset

Job description

Job Description

Change Lives Every Day with Fedcap UK

Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you'll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.

We're looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats supporting, encouraging, signposting, advising, coaching, and inspiring individuals while building trust and challenging mindsets.

Salary:

£27,642 , rising to £29,407 following successful completion of training and demonstration of competence in the role.

Location:

Onsite in Skelmersdale (WN8 6NN)

Hours:

Mon-Fri 9am-5pm

About Us

Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group - a global charity with 90 years of experience - we work across four specialist practice areas and have supported more than 113,000 people since 2019.

What You’ll Do:

• Work towards clear targets and KPIs (including quality & compliance SLAs) - with plenty of support along the way
• Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support
• Help build confidence, develop skills and change mindsets
• Collaborate with external services to tackle complex challenges and help overcome barriers

What You’ll Bring:

• A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
• Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.
• Experience of working in customer-facing roles in a fast-paced environment
• Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.
• Resilience and a growth mindset, and a real passion for making a difference.

Here’s what makes Fedcap a rewarding career...

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Join us and be part of something bigger. At Fedcap, work changes lives.

About Us

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

Equity Diversity and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/