Employee Relations Lead — Policy & Complex Cases

Salon Services; Bracknell; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Staff Discount

Pension

Job summary

Sally Europe is recruiting an Employee Relations Specialist to join our HR Shared Services Team in Bracknell. You will use your knowledge of employment legislation to lead the HR Officer, ensure policy compliance, and handle a portfolio of ER cases.

The role involves advising managers, driving continuous improvements, and occasionally supporting investigations at different locations. Excellent organisational and analytical skills are essential.

Qualifications

• CIPD level 5 to 7 (or equivalent).
• Experience as ER Advisor or generalist HR.
• Excellent teamworking, relationship building and influencing skills.
• Good knowledge of UK employment legislation and able to demonstrate covering all elements of the employee life cycle.
• Strong customer service skills and the ability to deliver constructive, supportive and accurate employment advice.
• Able to deliver an honest, positive and highly confidential service to the business.
• Strong planning, organisational and analytical skills.

Responsibilities

• Day to day management and work allocation for HR Officer.
• Developing and implementing new ideas to drive continuous improvements to customer service and efficiency.
• Lead on complex ER cases, including Employment Tribunals, Grievances, restructures and ACAS subjects, utilising team for support.
• In partnership with the HR Services Manager, lead on conducting a regular review of HR policies and procedures, benchmarking external market and ensuring they reflect any legislative and business change.
• Keep up to date with developments in employment legislation and HR best practice.
• Owning the HR Services escalation process, effectively communicating with relevant stakeholders and driving issues through to resolution.
• Ensure the effective delivery of a 'shared services' function to UK & ROI arm of the business, promoting and implementing Manager and Employee self service with particular regard to standard ER and employment lifecycle processes in line with company policies and procedures

Skills

CIPD Level 5-7

ER Advisor

Teamwork

Relationship building

Influencing

UK employment law

Employee lifecycle

Education

CIPD Level 5-7

Job description

Sally Europe is recruiting an Employee Relations Specialist to join our HR Shared Services Team in Bracknell. You will use your knowledge of employment legislation to lead the HR Officer, ensure policy compliance, and handle a portfolio of ER cases.

The role involves advising managers, driving continuous improvements, and occasionally supporting investigations at different locations. Excellent organisational and analytical skills are essential.