Employee Relations Advisor

Hightown Housing Association; Hemel Hempstead; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Pension

Annual performance-related bonus

Attendance bonus

Life assurance

On-site gym

Hybrid working

Blue Light Card discounts

Job summary

Hightown Housing Association is seeking an Employee Relations Advisor to join our HR team in Hemel Hempstead. You will provide expert ER support across the organisation, guiding managers through absence management, performance, probation, flexible working and casework.

Join us to help shape policies, contribute to HR projects, maintain accurate case records, and promote fair, proactive employee relations. CIPD Level 3 qualification and strong coaching skills are essential; experience in a HR/ER

Qualifications

• CIPD Level 3 qualified (or above), or equivalent.
• Experienced in providing HR advice, ideally within an employee relations environment.
• Confident coaching and influencing managers at all levels.

Responsibilities

• Advising and supporting managers on a wide range of employee relations matters, including absence management, performance, probation, flexible working and casework.
• Coaching and developing managers to build confidence and capability in people management.
• Providing expert guidance throughout formal and informal HR processes, ensuring consistency, fairness and best practice.
• Drafting and reviewing documentation, reports and correspondence related to ER cases.
• Supporting the development and review of HR policies and procedures, ensuring legal compliance and continuous improvement.
• Leading or contributing to HR projects and organisational initiatives.
• Maintaining accurate case records and managing ER workflows within the HR system.
• Advising on occupational health referrals, reasonable adjustments and colleague wellbeing support.

Skills

HR advisory

Coaching managers

Communication

Organisational skills

Policy development

Education

CIPD Level 3 or above

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Employee Relations Advisor

Reference: AUG20260311

Expiry date: 2026-09-25 14:53:00.000

Location: Hemel Hempstead

Benefits:

• Pension
• Bonus
• Car Parking
• On Site Gym

Make a Difference Through Great People Management

Are you passionate about helping managers navigate people matters with confidence? Do you enjoy building strong relationships, providing practical advice and making a real impact on the employee experience?

We are looking for an Employee Relations Advisor to join our friendly and supportive HR team at Hightown. This is a fantastic opportunity to work across a diverse organisation, supporting managers on a wide range of employee relations matters while helping to shape best practice and drive continuous improvement.

No two days are the same. From coaching managers through complex employee relations cases to contributing to policy development and HR projects, you will play a key role in ensuring our people are supported, treated fair and able to thrive.

What You Will Be Doing

As our Employee Relations Advisor, you will provide a high-quality, customer-focused ER service across the organisation by:

• Advising and supporting managers on a wide range of employee relations matters, including absence management, performance, probation, flexible working and casework.
• Coaching and developing managers to build confidence and capability in people management.
• Providing expert guidance throughout formal and informal HR processes, ensuring consistency, fairness and best practice.
• Drafting and reviewing documentation, reports and correspondence related to ER cases.
• Supporting the development and review of HR policies and procedures, ensuring legal compliance and continuous improvement.
• Leading or contributing to HR projects and organisational initiatives.
• Maintaining accurate case records and managing ER workflows within the HR system.
• Advising on occupational health referrals, reasonable adjustments and colleague wellbeing support.

About You

We are looking for someone who is:

• CIPD Level 3 qualified (or above), or equivalent
• Experienced in providing HR advice, ideally within an employee relations environment.
• Confident coaching and influencing managers at all levels.
• Organised and able to manage multiple priorities in a fast-paced setting.
• An excellent communicator with a collaborative and customer-focused approach.
• Detail-oriented, producing high-quality and accurate work.
• Positive, proactive and solutions focused.
• Committed to Hightown's values and delivering an outstanding colleague experience.
• A driving licence would be advantageous but is not essential.

Why Join Hightown?

At Hightown, our people are at the heart of everything we do. When you join us, you will become part of an organisation that genuinely values its employees, invests in their development and provides opportunities to grow your career.

Our benefits include:

• 33 days' annual leave including bank holidays, increasing with service
• Annual performance-related bonus
• Monthly attendance bonus
• Regular salary and cost-of-living reviews
• Life assurance at three times annual salary
• Blue Light Card discounts at hundreds of retailers
• Ongoing training and professional development opportunities
• Access to an on-site gym
• Hybrid working arrangements

We are proud to be an Equal Opportunities and Disability Confident Employer.