Employability Programme Officer - Customer-Focused & Flexible

The Methodist Church in Britain; Portslade by Sea; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working arrangements

Leave and pension benefits

Wellbeing support

Training and development

Opportunity to shape the service from

Job summary

Brighton and Hove City Council is seeking a fixed-term administrator within the Skills and Employment Team to support employability programmes. The role focuses on customer service, eligibility checks, referrals, and robust record-keeping to meet funding requirements.

You will work alongside advisers and partners, handling enquiries and maintaining participant records while supporting project delivery and ensuring positive outcomes.

Qualifications

• Experience of delivering excellent customer service.
• Experience of supporting projects through administration and organisation.
• Experience of organising events, meetings, training sessions or similar activities.

Responsibilities

• Act as first point of contact for residents, responding to enquiries.
• Carry out eligibility checks for employability programmes.
• Manage referrals onto programmes.
• Maintain accurate records throughout participants' journeys.
• Provide customer service and administrative support across employability programmes.
• Support the smooth running of projects with advisers, programme staff and partners.
• Help ensure programmes meet funding requirements and achieve positive outcomes.

Skills

Customer service

Administrative support

Event coordination

Record keeping

Microsoft Office

Tools

Microsoft Office

Databases

Digital systems

Job description

Brighton and Hove City Council is seeking a fixed-term administrator within the Skills and Employment Team to support employability programmes. The role focuses on customer service, eligibility checks, referrals, and robust record-keeping to meet funding requirements.

You will work alongside advisers and partners, handling enquiries and maintaining participant records while supporting project delivery and ensuring positive outcomes.