Project Support Officer

The Methodist Church in Britain; Birmingham; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

The Methodist Church in Britain is seeking a Project Support Officer in Birmingham to support the Connect to Work programme within the Skills and Employability team. The fixed-term role runs to March 2028 with potential extension and is 35 hours per week, with hybrid working.

You will handle referrals, pre-screening, allocations with partners, and ongoing participant engagement. Ideal candidates are highly organised, with strong communication skills and good IT system confidence, and a genuine

Qualifications

• Excellent organisational and communication skills.
• Strong attention to detail and accuracy.
• Confidence using a range of IT systems.

Responsibilities

• Coordinate and manage participant referrals from enquiry to programme start.
• Undertake eligibility pre-screening and check referrals for accuracy and duplicates.
• Coordinate allocations with delivery partners and monitor referral pipelines.
• Maintain accurate programme records and referral workflows.
• Keep participants informed and engaged while awaiting allocation.

Skills

Excellent organisational and

Strong attention to detail

Confidence using IT systems

Job description

This Project Support Officer post sits in the Skills and Employability team, supporting the Connect to Work programme under Adult Communities & Provider Services. It is fixed term until March 2028, with a view to extension, and runs to 35 hours a week. The core of the work is managing referrals into the programme, from eligibility pre-screening through to allocation, while keeping participants engaged as they wait. The role offers hybrid working and calls for strong organisation, communication and attention to detail, plus confidence with IT systems.

What the job involves

• Coordinate and manage participant referrals into Connect to Work, from initial enquiry to programme start
• Undertake eligibility pre-screening and check referrals for accuracy, completeness and duplicates
• Coordinate participant allocations with delivery partners across Worcestershire
• Carry out caseload and capacity reviews and monitor referral pipelines and waiting lists
• Address delays so participants can access support as quickly as possible
• Keep participants informed and engaged while they await allocation, flagging those at risk of disengaging
• Build and maintain relationships with organisations that refer into the programme, resolving referral queries
• Support the development of referral pathways and improvements to referral quality
• Maintain accurate programme records and referral workflows
• Monitor performance and referral trends, identify risks and capacity pressures, and report to programme management
• Contribute to partnership working, promotion and team initiatives that raise awareness of Connect to Work

What’s required

Skills & knowledge

• Excellent organisational and communication skills
• Strong attention to detail
• Confidence using a range of IT systems

Other

• Motivated, organised and people-centred, with a passion for helping people