Customer Employment Support Officer

Civic Recruitment Limited; Royal Borough of Greenwich; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

DBS check

Job summary

Civic Recruitment Limited is recruiting a Customer Employment Support Officer for a 3-month contract with a local authority. The role involves delivering one-to-one employment advice, diagnostics, action planning, and job-search support to unemployed residents in Greenwich.

You will run workshops, assist with CVs and applications, and help candidates move into work or training, while meeting funding and performance targets.

Job description

Job Description

3 Months Contract with a Local Authority

Umbrella - £23.73 per hour - Umbrella

Job Purpose

As a Customer Employment Support Officer, you will provide employment advice, guidance and job search support to unemployed residents and job seekers, helping them overcome barriers to employment and move into sustainable work, training or apprenticeships.

Key Duties/Accountabilities

• Deliver one-to-one employment advice and guidance sessions.
• Conduct diagnostic assessments to identify employment and skills barriers.
• Develop personalised action plans and employment pathways.
• Manage an active caseload of customers seeking employment.
• Support customers with CV writing, application forms and interview preparation.
• Deliver employability workshops and group sessions.
• Provide job search support and vacancy matching.
• Refer customers to specialist support services and external agencies.
• Track customer progress and maintain accurate records.
• Deliver in-work support for customers who enter employment.
• Support recruitment events, job fairs and community employment initiatives.
• Ensure compliance with funding, audit and programme requirements.
• Maintain up-to-date labour market knowledge and employment opportunities.
• Support GLLaB targets and performance outcomes.

Essential Experience Required

• Previous Employment Advisor, Employment Support, Careers Guidance or Employability experience.
• Experience supporting unemployed individuals into work, training or education.
• Experience conducting assessments and creating action plans.
• Strong customer service and communication skills.
• Experience managing a caseload.
• Knowledge of employability programmes and employment support services.
• Experience with CV preparation, applications and interview coaching.
• Ability to work with individuals facing barriers to employment.
• Strong administrative and record-keeping skills.
• Experience working to targets and performance outcomes.

Additional Information to Note

• Working Hours: 35 hours per week.
• Monday to Friday.
• 09:00 - 17:00.
• Royal Borough of Greenwich.
• Standard DBS Required.
• Employment Support and Careers Guidance experience highly desirable.
• Some evening and Saturday working may be required on a rota basis.
• Initial candidate submission period closes: 21st October 2026 at 17:00.
• We work on bi-weekly payment schedule.

Requirements

As a Customer Employment Support Officer, you will provide employment advice, guidance and job search support to unemployed residents and job seekers, helping them overcome barriers to employment and move into sustainable work, training or apprenticeships.