Employability Programme Project Officer

The Methodist Church in Britain; Portslade by Sea; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working arrangements

Leave and pension benefits

Wellbeing support

Training and development

Opportunity to shape the service from

Job summary

Brighton and Hove City Council is seeking a fixed-term administrator within the Skills and Employment Team to support employability programmes. The role focuses on customer service, eligibility checks, referrals, and robust record-keeping to meet funding requirements.

You will work alongside advisers and partners, handling enquiries and maintaining participant records while supporting project delivery and ensuring positive outcomes.

Qualifications

• Experience of delivering excellent customer service.
• Experience of supporting projects through administration and organisation.
• Experience of organising events, meetings, training sessions or similar activities.

Responsibilities

• Act as first point of contact for residents, responding to enquiries.
• Carry out eligibility checks for employability programmes.
• Manage referrals onto programmes.
• Maintain accurate records throughout participants' journeys.
• Provide customer service and administrative support across employability programmes.
• Support the smooth running of projects with advisers, programme staff and partners.
• Help ensure programmes meet funding requirements and achieve positive outcomes.

Skills

Customer service

Administrative support

Event coordination

Record keeping

Microsoft Office

Tools

Microsoft Office

Databases

Digital systems

Job description

This fixed-term post, running until March 2029, sits in the Skills and Employment Team at Brighton and Hove City Council and supports employability programmes that help residents move towards sustainable work. The role centres on being the first point of contact for residents, handling enquiries, eligibility checks, referrals and participant records. Working alongside advisers and partners, the post is mainly customer service and administration, keeping projects running to funding requirements. Successful applicants must pass a DBS check.

What the job involves

• Act as first point of contact for residents, responding to enquiries
• Carry out eligibility checks for employability programmes
• Manage referrals onto programmes
• Maintain accurate records throughout participants' journeys
• Provide customer service and administrative support across employability programmes
• Support the smooth running of projects with advisers, programme staff and partners
• Help ensure programmes meet funding requirements and achieve positive outcomes

What’s required

Experience

• Experience of delivering excellent customer service
• Experience of supporting projects, teams or services through administration and organisation
• Experience of organising events, meetings, training sessions or similar activities

Skills & knowledge

• Confident communicating with a wide range of people and building positive working relationships
• Able to manage competing priorities and work independently using initiative
• Strong attention to detail and accurate record keeping, handling information appropriately
• Comfortable using Microsoft Office applications, databases and digital systems
• Understanding of, or willingness to quickly develop, the barriers that affect people's access to and sustaining employment

Checks & eligibility

• DBS check

Other

• Motivation to help people access opportunities and receive a positive, welcoming service

What’s offered

• Flexible working arrangements agreed with manager
• Leave and pension benefits
• Wellbeing support
• Training and development
• Opportunity to shape the service from an early stage