Employability & Customer Support Advisor

Recruitment Opportunities; Saltaire; On-site; GBP 28,000 - 31,000; Full time

Job summary

Luton Council is seeking a Customer Service Advisor - Employability to help residents overcome barriers and progress toward employment. You’ll provide high-quality information, guidance and practical support across multiple contact channels, while promoting the Council’s digital and self-service options.

This role handles a range of enquiries, collaborates with partners, and supports colleagues to deliver an inclusive, professional service.

Qualifications

• Strong communication skills
• Problem solving
• Digital skills
• Numeracy
• Ability to interpret and apply procedures
• Experience with customer contact systems is beneficial but not required

Responsibilities

• Provide high-quality information, advice and guidance across a range of customer enquiries
• Support customers to use digital and self-service options
• Maintain accurate customer records and contribute to service improvements
• Collaborate with colleagues and partner organisations to connect customers with the right support

Job description

Luton Council is seeking a Customer Service Advisor - Employability to help residents overcome barriers and progress toward employment. You’ll provide high-quality information, guidance and practical support across multiple contact channels, while promoting the Council’s digital and self-service options.

This role handles a range of enquiries, collaborates with partners, and supports colleagues to deliver an inclusive, professional service.