Empathy-Driven Patient Triage Advisor (Flexible Hours)

InHealth Group Limited; Middlewich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning and development opportunities

Well-being hub access

Cycle to Work discounts

Job summary

InHealth Group Limited in Middlewich is seeking a patient appointment coordinator for our Lung Cancer Screening team. You will handle inbound and outbound calls to schedule and manage appointments, aiming for KPIs while maintaining patient confidentiality.

This full-time role offers a supportive environment with training and development, 25 days annual leave, pension, and access to wellbeing resources. The work is phone-based, with NHS guidelines guidance, and requires empathy and strong

Qualifications

• Experience in a customer or patient-facing role.
• Strong communication and organisational skills.
• Understanding of GDPR and data protection.
• Familiar with internal systems and QA processes.
• Ability to handle queries with empathy.

Responsibilities

• Handle inbound and outbound calls to schedule and manage patient appointments, working toward set KPIs
• Complete telephone triage consultations to assess eligibility
• Maintain accurate patient records and data for reporting
• Escalate issues and ensure follow‑up appointments meet NHS guidelines
• Deliver excellent service while supporting patients from a wide range of backgrounds

Skills

Customer service experience

Phone-based role experience

GDPR/data protection awareness

Data entry / record keeping

Empathetic communication

Tools

CRM systems

Job description

InHealth Group Limited in Middlewich is seeking a patient appointment coordinator for our Lung Cancer Screening team. You will handle inbound and outbound calls to schedule and manage appointments, aiming for KPIs while maintaining patient confidentiality.

This full-time role offers a supportive environment with training and development, 25 days annual leave, pension, and access to wellbeing resources. The work is phone-based, with NHS guidelines guidance, and requires empathy and strong