Bookings Administrator

TIC Health; Yate; On-site; GBP 21,000 - 27,000; Full time

Job summary

TIC Health is seeking a proactive Booking Administrator for our screening office in Yate, near Bristol. You will manage inbound calls, book a wide range of clinical services and arrange appointments to support a smooth patient pathway.

In this role you will liaise with hospital departments, GP surgeries and external colleagues, delivering compassionate, patient-centred support in a fast-paced environment. NHS experience is advantageous for understanding workflows and patient needs.

Qualifications

• Strong administration skills and computer literacy.
• Excellent communication and empathy when engaging with patients.
• NHS experience is advantageous.
• Able to work in a fast-paced environment.

Responsibilities

• Manage inbound calls and book a wide range of clinical services.
• Arrange appointments and coordinate patient pathways with departments.
• Liaise with hospital departments, GP surgeries and external colleagues.
• Provide patient-focused, compassionate support throughout the journey.

Skills

Administration

Communication

Computer literacy

Patient empathy

Job description

An exciting opportunity has arisen to support our prestigious private healthcare service and our life saving NHS Lung Cancer Screening service. We are looking for a highly motivated administrator to join our team, based at our screening office based in Yate, near Bristol. In this key role, you will contribute directly to delivering a high-quality, patient-focused service., As a Bookings Administrator, you will work collaboratively to facilitate the smooth running of the patient pathway and will ensure a coordinated and streamlined administrative process that revolves around the patient and their individual needs.

You will play a vital role in the patient journey by managing inbound calls, booking a wide variety of clinical services, and ensuring patients receive timely and compassionate support.

A key aspect of the role is arranging appointments for patients. This requires excellent communication skills, with a degree of sensitively, empathy and sensitivity. The post holder will liaise with hospital departments, GP surgeries and external colleagues.

We are looking for someone with comprehensive administration skills, who is computer literate and has excellent communication skills; previous NHS experience would be advantageous. If you are enthusiastic, proactive, enjoy the challenge of working in a fast-paced environment and interested in joining a team who are dedicated to delivering the best service possible, this could be the role for you.

Since 2018, TIC Health has proudly partnered with the NHS to deliver managed imaging services, including mobile CT, MRI, and mammography. With a state-of-the-art fleet of over thirty mobile and modular imaging systems, TIC provides high-quality, accessible imaging solutions across the UK and Europe. By investing in the latest CT technology, TIC designs mobile units that prioritise patient comfort and improve service efficiency.

In addition to imaging, TIC Health offers a range of medical services, including GP clinics and cardiac screening.

TIC Health is committed to advancing healthcare accessibility and quality, making a lasting impact on patient care.